passengers

“we will move more than a million passengers”

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Ryanair will reduce its activity in Zaragoza by 45% starting in November. At least, that is the threat that is on the table if Aena does not lower its airport taxes. But far from falling in traffic, Zaragoza has one goal: to reach a record number of travelers. And that’s how they intend to achieve it. The notice. Ryanair will cut its activity in Zaragoza by 45% if airport taxes remain as they are. And, of course, if the increase that Aena wants to apply starting next year is maintained, with an eye on the period 2027-2031. The movement is framed within the cut of 1.2 million places that the company has announced for the regional airports of our country in the next winter season. Asturias, Valladolid, Jerez, Tenerife North and Vigo will say goodbye to all the company’s activities, if the plan goes ahead. The data. So far this year, Zaragoza has recorded a drop in the number of passengers of 0.5% but its operations have skyrocketed, registering an increase of 16%. The data has some interesting figures: Passengers on domestic flights have barely fallen by 0.1% Passengers on international flights have fallen by 1.4% International operations have soared by 21% while national operations have grown by 7% Operations to move merchandise are the ones that increase the most. In total, the total cargo moved has increased by 22% so far this year. All this data is collected by Aena. and the answer. To Ryanair’s threats, the response from Zaragoza is clear: they want to continue growing. Last year, Zaragoza barely exceeded 700,000 passengers, with a growth of 1.9% compared to 2024. For next year, the goal is to reach one million passengers, an ambitious figure taking into account that Ryanair would reduce its activity by half. In words collected by The Newspaper of Aragon, The general director of Transport of the Government of Aragon, David Sánchez, assures that the current volume of passengers is very far from what was expected in a city like Zaragoza and that they intend to increase them with new international routes. And he emphasizes: “in the year 2027, Zaragoza Airport will handle more than a million travelers.” In that same newspaper, reference is made to the fact that the Aragon Government Council will soon present “the tender for a tourism promotion contract for the opening of new routes, both national and international” with the aim of increasing these flights. Where to? In Herald They explain that two legs support the project to multiply the number of travelers. The main objective would be a connection with Frankfurt, a key city in international air traffic. By passenger volume, It is the fifth in Europemany companies use it as a stopover for their connections with long-haul flights and it is located in the economic capital of the European Union. Also, a few weeks ago Wizz Air confirmed that it will connect Zaragoza with Milan starting in September through Malpensa airport. It will make three weekly flights and its 40,000 seats will replace Ryanair’s withdrawal from this connection (it flew to Bergamo, the usual route for low-cost operators) and which also offered 11,500 fewer seats for that same period. But above all, we want to continue increasing the workload in the transport of goods. Right now, Zaragoza is the second airport in Spain in this section and since The Aragon Newspaper They point out that continuing to grow is one of the great objectives for next year. Back to the rates. It remains to be seen, however, how the issue of airport taxes and Ryanair’s threats turns out. The Irish company assures that if the expected increase continues from next year, its activities at regional airports will be reduced and, with them, the routes it has available in Zaragoza. Aena wants to apply a 3.82% increase to current rates in the period 2027-2031. The airlines, however, want the current fee to be reduced by 4.9%. The CNMC defends a rate cut of 0.59%a figure very far from the airlines’ claims but halfway between both parties. For now, Ryanair has welcomed this proposal from the CNMC but it is not confirmed that Aena will listen to her when proposing to the Government its plan for the coming years. Photo | Pedro Sanz and Burak Sahin In Xataka | The new EU border system is leaving people without flights. Ryanair has a solution: close check-in early

The oldest train line in Spain is still running 180 years later. And it moves 40 million passengers

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It is very likely that you have also done the exercise but I don’t know if the subject fascinates you as much as it does me. Have you ever thought about how far and how close we are from our great-grandparents and our great-great-grandparents? The City of Wonders by Eduardo Mendoza explains wonderfully how Barcelona became a technological centrifuge at the end of the 19th century and the first decades of the 20th century. When Onofre Bouvila arrives in Barcelona, ​​the city is very different from the one in front of him when the book ends. A little before what the book tells, Barcelona had already begun to assimilate some technological advances that would be difficult for the average citizen to conceive. One of them was the railway. In 1848, the first train line on the Peninsula was inaugurated in Barcelona.. It’s Barcelona-Mataró. 30 kilometers in half an hour And, indeed, the Barcelona-Mataró is not the first Spanish train line but it is the first on the Iberian Peninsula. Actually, the first train line in Spain is the one known as Havana-Güines Since on November 19, 1837, the first service between these two towns was launched. The objective was to transport the sugar and honey that was produced in the first of these towns from Güines to the port of Havana. However, the first train on the Iberian Peninsula I would have to wait another decade. It was not until October 28, 1848 when the first train from Barcelona left towards Mataró surrounded by the music of the Artillery Corps and the curious who came to Doctor Aiguader Avenue. They explain in The Vanguard that the commotion was considerable to the south of the Parque de la Ciudadela and next to what is now the Estación de Francia, because the atmosphere vibrated with the excitement of witnessing a historical event in our country. The train had 24 cars and had capacity for 900 people. They had almost 30 kilometers ahead of them, which when the service was transformed into a regular line could be covered in 35 minutes without stops and an hour of travel if it stopped at intermediate stops, leaving far behind the five or six hours that had to be spent if traveling by stagecoach. The smoke, coal and soot did not deter those who, according to the Catalan newspaper, sneaked onto the train to be part of that first cap journey. Before, a few lucky They had already had the opportunity to travel between the two cities by train. And a few weeks before the big day, two rehearsals were carried out to check that everything was perfect and worked as it should. It was the result of the work of Miguel Biada. Miguel Biada i Buñol He was a merchant mariner who became a promoter of the first train line on peninsular soil. Although he was born in Mataró, he earned his living as a merchant in the Caribbean where, already in Havana, he had been part of the group of businessmen who promoted and carried out the first Spanish train line, the aforementioned Havana-Güines. Back in Spain, the businessman pushed to push ahead with that first train line that, according to some researchwas projected on the international gauge. These sources suggest that Madrid was required to opt for what It would later be known as Ancho Ibérico. A decision that condemned Spain to be isolated from the European railway network and that It still has its consequences today.. Finally, as we said, the first train line in mainland Spain started in 1848 and became a complete success. In the first year, 675,828 passengers boarded the train among whom, unfortunately, was not its promoter who had died that same year in April. Nor did the five people who, they say, have any good luck. The Vanguardwere run over and killed that first year. These deaths did not put a stop to the expansion plans. And the railway had come to stay in the Iberian Peninsula. It did so decades behind other European countries, but the expansion was so rapid that In 1866 Spain had already accumulated more than 5,000 kilometers of roads. Today, the Barcelona-Mataró has extended to the Massanet-Massanas station and is more than 70 kilometers long. Obviously, it is the first Rodalies line in Barcelona, ​​the one known as R1 that today starts from Molins de Rei and moves almost 40 million passengers a year. Photo | Illustration and photography collected on Wikimedia In Xataka | The Madrid Cercanías have become a nest of problems and delays: their solution is new “megatrains”

Ryanair has grounded its passengers twice in one week. The culprit has a first and last name: EES

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For a plane to take off on time and end up leaving hundreds of passengers behind is something that does not happen often. However, it has already happened on several Ryanair flights in recent weeks, and the explanation, technically, has little to do with the airline really. The new border system. The European Union has launched the Entry and Exit System (EES), a digital border control that forces non-EU citizens (including the British, since Brexit) to register their biometric data every time they cross a Schengen area border. That includes facial scanning and fingerprints. The system began rolling out in October and was due to be fully operational in all Schengen countries from April 10. What no one calculated quite correctly is the time it would take to process each passenger at the controls. What happened in Milan. On April 16, a Ryanair flight bound for Manchester took off from Bergamo airport, leaving behind a group of passengers still stuck in border control queues. According to counted one of those affected, Adam Hassanjee, 18, told the BBC, they had not moved in the queue for an hour and a half when they saw the plane leaving. He had to make a living on his own: first a flight to Malta, then to Leeds. In parallel, to EasyJet something similar happened to him at Linate airport, also in Milan, where of the 156 passengers on a flight to Manchester only 34 boarded. It has not been the only case. That same April 10, the date on which the EES was to be activated throughout the Schengen area, another Ryanair flight between Tenerife South and East Midlands, United Kingdom, also left passengers on the ground. Among them, according to reported BBC, a 42-year-old teacher, his wife and two-year-old son, who had to spend £1,600 finding an alternative route home because the next available Ryanair flight didn’t leave for a week. Ryanair’s version: they didn’t leave anyone. The airline has rejected firmly the narrative that he “left passengers behind.” His argument goes through the fact that everyone who was at the gate when it closed flew away. Those who did not arrive on time simply missed their flight. They also explained that, once boarding is closed, the passenger manifest is legally signed and sent to the captain, from which point nothing can be done. The EES thing, according to the airline, is a border control problem, not theirs. Punctuality. Technically, Ryanair may be right. But the image it conveys is that of an airline that prefers to leave on time, without dozens of passengers, rather than wait for a new, slow and technically problematic border control system to let its people through. It is not that it is illegal or unusual in the industry, but after the general chaos due to the implementation of the EES, there was a striking lack of communication to travelers. Peter Walker, the teacher who was stranded in Tenerife, counted to the media that at no time was there anyone from the airline to inform them or help them with options. What Brussels says. The European Commission has defended that the EES “works very well” and that in the vast majority of countries there have been no incidents. He acknowledged, however, that in some member states technical problems were detected in the first days. Just like share According to the media, since it started in October, the system has recorded more than 56 million border crossings and has prevented the entry of 28,500 people, of which 700 were identified as a security threat. Cover image | Niels Baars In Xataka | Commercial aviation is based on very old aircraft. The Iran war is going to make it even worse

Volotea begins to charge extra due to the rise in oil prices on its flights. 97% of passengers have agreed to pay it

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More and more airlines are already taking measures to contain the energy chaos that has arisen as a result of the conflict in the Middle East. Although many of them have chosen to cancel a good number of flightsothers have chosen to make their tickets more expensive. One of them has been Volotea. And the Spanish airline has launched a price adjustment policy linked at the cost of fuel which can make the ticket already purchased more expensive up to a week before flying. Crisis in the Middle East. The blockade of the Strait of Hormuzthrough which it passes about 40% of oil consumed by European airlines, has skyrocketed the price of fuel and forced the sector to look for ways to avoid absorbing the blow on their own. Volotea has been the first Spanish airline to transfer this cost to the passenger explicitly and with its own mechanism. What exactly has he done. Since March 16, Volotea has applied what it calls the Fair Travel Promise: seven days before the departure of each flight, the airline consults the market price of fuel in public sources and, if it has increased compared to the time of the reservation, charges the passenger a supplement of up to 14 euros per person per trip. According to they count From 20 Minutes, most surcharges are between 7 and 10 euros. And the adjustment can also work the other way around: if the price of fuel drops, the company returns the difference. What options does the passenger have? The traveler who receives the surcharge notice has a period of 48 hours to decide what to do. You can pay the supplement and continue with your plans, request a full refund of the ticket, or take advantage of the time offered by the airline to modify or cancel the reservation for free up to four hours before takeoff. The company ensures that its customers are aware of this policy before booking, since they must accept it at the time of purchase. The numbers that Volotea manages. According to data from the airline itself, 97% of affected passengers have chosen to pay and keep their trip. The company interprets that percentage as a sign that the measure “is aligned with customer expectations,” in its own words. In addition, it has canceled a small percentage of flights due to higher fuel prices, although it assures that it affects less than 1% of its total schedule. Countermeasures. Not all airlines are acting the same. According to Expansioncompanies such as Air France-KLM, Qantas or Cathay Pacific already apply fuel supplements, while IAG (the group that owns Iberia and British Airways) or Ryanair do not do so at the moment. Groups such as Lufthansa or Ryanair itself have asked the European Union to study a joint purchasing model for kerosene, similar to the one that was launched with gas after the Russian invasion of Ukraine. Why can it go further? If the Strait of Hormuz blockade is prolonged, pressure on fuel prices could intensify. The Airports Council International (ACI Europe) and Ryanair already have warned that the problem of cancellations in the industry could worsen if supply suffers. Spain has some margin thanks to its national refining capacity (almost 9.9 million tons of kerosene per year, according to share El Mundo), but it is not a structural solution. Volotea has moved in a different way, and now we wonder if more airlines will join this strategy. Cover image | Dylan Agbagni (Wikipedia) In Xataka | Airlines are becoming more imaginative to save costs: Lufthansa is going to clean economy class less

India wants to build a mammoth airport for 120 million passengers a year. The problem is that it accumulates years of delays

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India is building one of the most ambitious airport infrastructures on the continent. The Noida International Airport, built in Jewar, in the state of Uttar Pradesh, has the potential to become one of the largest hubs in Asia with a planned maximum capacity of between 60 and 120 million passengers per year. We tell you all the details of this mammoth project. A project with decades of history behind it. The idea of ​​building a large airport in this area has been brewing for years. The original proposal dates back to 2001, when the then Chief Minister of Uttar Pradesh, Rajnath Singh, proposed an aeronautical hub geared towards Taj Mahal tourism. After years of political changes, disputes over the location and administrative stoppages, the project was relaunched in 2014. The central government gave its final approval in 2015, and in November 2021, Prime Minister Narendra Modi laid the foundation stone of the first phase. Who builds it and how. The development is carried out by Noida International Airport Limited (NIAL) under a public-private partnership model. In 2019, Flughafen Zürich AG, the operating company of Zurich Airport, won the tender to build and manage it for 40 years. Civil construction was awarded in 2022 to Tata Projects Limited, with a stated target of net zero emissions. What will be there when it opens. The first phase includes a terminal (T1) with capacity for 12 million passengers per year and a 3,900-meter runway, already operational. The basic infrastructure is practically ready: control tower, baggage management systems, ten boarding bridges and security services. According to account The Sun, the interior design opts for an open-plan aesthetic with an undulating roof that imitates the flow of a river, large air-conditioned waiting areas, self-check-in kiosks, prayer rooms and children’s areas. There will also be a central area open to the outside with vegetation and shade. A phased deployment until 2050. The airport will grow in four phases. To the first terminal and initial runway, three more terminals and up to six runways in total will be added progressively, reaching a combined capacity of between 60 and 120 million passengers per year by 2050, according to the data collected by The Times India. That would put him in the same league as the Beijing Daxing International Airport either the one in dubai. Its great advantage: the Taj Mahal within reach. Agra, home to the Taj Mahal and which receives up to eight million visitors a year, is now almost four hours’ drive from New Delhi’s Indira Gandhi International Airport. With the new airport, that trip would be reduced to just over two hours. The project is also designed as an alternative to the overcrowded Indira Gandhi, the main hub of the Delhi metropolitan area. Beyond the passengers. The airport also aspires to become an important cargo node for northern India, relying on its proximity to the Delhi-Mumbai Express Corridor and Dedicated Freight Corridors, as point the Time Out medium. The airlines that have already committed. IndiGo and Akasa Air have confirmed operations at the airport, mainly on domestic routes. Among the destinations mentioned are Bombay, Hyderabad and Calcutta. International routes, including possible connections to Zurich or Dubai, are still pending confirmation. Delays, the big problem. The opening was initially planned for 2022, then for September 2024, and later there was talk of October 30 of that year. The works continue and given the history of delays, there is no choice but to wait for a definitive opening date, which should be shortly. Images | Noida International Airport In Xataka | A megastructure was built 1,700 years ago for eternity: today it continues to dominate Sri Lanka

A Chinese station has trained its employees to save 2 seconds on their task. Now they have 30,000 more passengers

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Think of an activity that you repeat daily. Think about how much time it takes you and what it would mean to spend two seconds less. What would you do with that time? That is what the workers and technicians at the Guangzhou South Train Station (China) have asked themselves. And the result has been spectacular: 48 more trains in motion and 30,000 more passengers on the tracks. 2 seconds. It is the time that the Chinese workers and technicians employed at the Guangzhou South Train Station (China) had in mind. It was the great objective. For more than a month, they have all been working with one goal in mind: reducing the time it takes to clean and prepare trains passing through the station by two seconds. Zhong Miao, comprehensive control service officer of Guangzhou South Railway Station, explains to the Chinese media that after a month and a half they managed to reduce the time of this task from 58 to 56 seconds. The final intention, of course, was for the train to be stopped for less time. The result. With the changes introduced, station operators were able to make way for 48 more trains in a single day. The two seconds that may seem insignificant allowed the number of passengers to increase by more than 30,000 people. To achieve this, they point out in the local mediathe operators worked with an enormous amount of data collected through numerous cameras. This station alone has a control room with 208 screens. With them they analyzed how much time passengers spent at the station and it has been possible to reduce the travel time of travelers by 17% compared to the figure collected three years ago. Guangzhou South Railway Station. For a train, two seconds was nothing short of marginal. For a station where more than half a million people pass through every day, it’s a whole world. And the new way of acting has been launched taking advantage of the Spring Festival, days in which the routes multiply taking advantage of the Chinese New Year. If the forecasts are met, on average, 530,000 passengers on Chinese high-speed trains will pass through this station every day. It is estimated that a new record was broken in October of last year when the million passengers passed through the station. It is not even the busiest station in China, its 28 platforms do not represent any record either. But to give us an idea of ​​the hustle and bustle that goes on inside, On February 13, 1,200 trains were operated in a single day as a result of the movements of the aforementioned Spring Festival. To give us an idea, during travel peaks such as Easter, 270 trains pass through Atochain which high speed is added but also long and medium distance. The longest high-speed line in the world. The station is located at a key point, near Shenzhen and Hong Kong and serves as a transit station for all travelers arriving from Southeast China to large cities such as Chongqing, Beijing or Shanghai, with which the station is connected. In fact, the Guangzhou-Beijing line is one of the crown jewels of Chinese railway service. And it is that since 2012 it is the longest high-speed line in the worldwith 2,298 kilometers. During its inauguration, it was hoped that the train would take less than eight hours to cross a distance comparable to traveling from Algeciras to Amsterdam. Today, This journey can be completed in 7 hours and 17 minutes. if you take the fastest bullet train. Photo | Tauno Tohk and Yang In Xataka | China has not only created the most extensive high-speed network in the world: it wants to operate it at 1,000 km/h and has taken a new step

A Canadian low-cost airline is already experimenting with ultra-narrow seats for its passengers

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“Basically, it’s inhumane to make someone travel like that.” The words are from Amanda Schmidt, an ordinary citizen living (or surviving) another day in the experience of flying. Their complaints could have gone unnoticed, they could have fallen on deaf ears. But he uploaded a video to TikTok. The video went viral and now an airline has had to back down. The video. A man, a woman and a daughter recording. “It should be illegal.” “What happens in case of an accident?” “I’m getting claustrophobic just watching this.” “Don’t worry, they haven’t made you pay to recline the seat yet.” These are comments that accompany the video uploaded by Schmidt to TikTok and one of them points in the right direction as we will see later. In the video you can see two elderly people with serious problems traveling comfortably in their seats. Although the feeling is that the video is recorded with the wide angle of the camera, the image itself already produces a certain amount of stress, with the man putting his legs under the front seat. Click on the image to go to the original video “It’s inhuman”. Once the video went viral, the company has had to give explanations. In statements by the author to C.B.S. He argued a truism that WestJet, the Canadian company on which the people in the video travel, seems to have forgotten: “if they are selling a seat for a human, a human should be able to enter.” The video records what WestJet called “densified seating” (something like “densified” seats in a literal translation into Spanish). The company has tried to increase the number of seats on its planes by reducing legroom and front seatback. Now they confirm that they will reverse what they have called “ultra slim line” seats. “It’s in our DNA”. That is the response from Alexis von Hoensbroech, CEO of the company, who assured that it is essential for them to test new products in a statement made public by the company. These products were, in this case, increasing the seats available in the cabin at the expense of greater passenger comfort. WestJet has assured that it had a program open to reconfigure its cabins and increase the number of passengers but that the final implementation was pending the rejection or support it received from passengers. They assure that in December the possibility of canceling the project was already studied and that with the feedback received, the final decision was going to be made in mid-February. Now they confirm that they will return to the initial configuration. Recliners. Among the comments on the video, one of the TikTok users pointed out that WestJet still “did not charge for reclining the seat.” The mention was not accidental and this possibility had been talked about for a few months. In October We learned the company had a plan: If you want a reclining seat, pay more. To announce this measure, the company noted that it had created a new class of ticket called “extended comfort”, a category immediately above the basic fare that would allow the seat to be reclined. Passengers who did not opt ​​for it or one of the premium services would travel the entire time with their backs completely straight. The decision raised eyebrows among users and experts such as John Gradek, professor of aeronautical management at McGill University in Montreal, who pointed out CBC that “the imagination of airline marketing managers never ceases to amaze me,” making it clear that the measure was nothing more than a new attempt to raise more money. More and more passengers. For years, the only certainty is that low-cost airlines have been working to put more passengers on their planes. In his usual controversial tone, Michael O’Leary, CEO of Ryanair, He claimed he could deploy planes to travel standing up in a week. And if it was profitable They would not hesitate to find a way to achieve it. Beyond O’Leary’s bravado, the truth is that there are companies that have been working on solutions that aim for this very thing for years, presenting at aeronautical fairs “seats” to travel completely vertical and barely supported on a kind of stools. An idea that fortunately has not finished curdling very good reviews they have received from the airlines low cost. Photo | Dillon Wolf and Kiya Golara In Xataka | Ryanair and the rest of the low-cost airlines have been charging for your carry-on suitcase for years. The European Union is tired of it

Despite its fear, it is moving more passengers than ever

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Ryanair and AENA spent 2025 sending each other errands. The airline claims that the airport manager imposes abusive rates on its customers due to a lack of competition. The second defends itself by ensuring that where it is needed it offers substantial price reductions. Be that as it may, the truth is that the airline that moves the most passengers in our country made a decisive snip at its offer in Spain. Surprisingly, Aena and Ryanair moved more passengers in 2025 than ever. The conflict. It exploded in February 2025. A little less than a year ago, Michael O’Leary, CEO of Ryanair, recorded a video in which he called Pablo Bustinduy, Minister of Consumer Affairs, a “clown.” The reason is that the Government defended that the company must allow access to its planes with larger suitcases and I tried to fine them for it. It was the most striking and extravagant image but the embryo of it had to be found first. Assuring that Aena, the manager of Spanish airports, imposes abusive rates on airlines, in January Ryanair already indicated that it was going to drastically reduce its operations in our country. Specifically, it aimed to eliminate 800,000 places at regional airports. The consequences have been especially serious at airports that were more dependent on the airline. Jerez has decreased its traffic by 7% but in Valladolid the situation has been much more serious, with drops of more than 60% and causing layoffs in auxiliary travel services, such as the cafeteria. The company, in addition, continues to threaten to deepen its withdrawal. A surprising fact. And despite everything, Ryanair and Aena rise. The manager of Spanish airports has published the data relative to the traffic volume of 2025. And with them has come the surprise. That is to say, our country continues to add people to the plane and those people choose, for the most part, the Irish company to make their trips. 19% of all passengers who boarded a plane in our country at some point did so on board one of Michael O’Leary’s company planes. Rates as an excuse. Although O’Leary has defended that his fear of regional airports is directly related to Aena’s airport taxes, the truth is that the company has closed ranks around the airports where it accumulates a greater volume of passengers and has greater room to grow. This winter the company has added 100,000 places in an increase that, above all, has gone to Malaga, Alicante and Valencia. That is, attractive tourist destinations due to their mild temperatures, especially for those arriving from beyond our borders. Setting the shot. As we said, it is no coincidence that Ryanair has increased operations at these airports. And the volume of passengers in any of them has skyrocketed in the last two years. Malaga: Passenger growth of 11.5% in 2024 and 7.4% in 2025. Of these, international passengers increased by 13% in 2024 and 7.8% in 2025. Alicante: Passenger growth of 16.8% in 2024 and 8.5% in 2025. Of these, international passengers increased by 16.8% in 2024 and 10.6% in 2025. Valencia: Growth of 8.7% in passengers in 2024 and 9.5% in 2025. Of these, international passengers increased by 11.3% in 2024 and 12.9% in 2025. Not only Spain. These movements in which Ryanair has been regrouping at the airports with the highest volume of traffic They are not exclusive to Spain either.: Germany: has reduced 800,000 seats. France: has reduced 725,000 seats. Estonia: has reduced 110,000 seats. Latvia: has reduced 160,000 seats. empty seats. In this European reorganization, the high prices that the company has to pay to airport managers have been pointed out on numerous occasions. These costs, however, are only one more value to take into account when it comes to calculating and making profits from the flights because a part of the company lives by selling itself to the highest bidder. And if Ryanair has maintained international flights from cities like Vigo, it has been because has been playing with hidden subsidies in the form of advertising contracts. These same agreements are the ones that now allow new routes to Morocco with planes that are half full. Photo | Lucas da Costa e Silva In Xataka | The big secret of Ryanair’s success is that it doesn’t make money for flying: it does so by squeezing you out of everything else.

Ouigo has left 15,000 passengers stranded in Andalusia. Immediately afterwards, Renfe has put more trains at 7 euros

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From one day to the next and without giving too many explanations, Ouigo has canceled its services in Andalusia until next January 22. The French company leaves some 15,000 travelers on the ground who have to make ends meet to cover the Madrid-Seville or Madrid-Málaga that they already had planned. And Renfe is taking advantage of it. What has happened? About 15,000 passengers affected for the cancellation of eight daily services from Friday to Monday and six daily services from Tuesday to Thursday on those same routes until January 22 “for operational reasons.” These are all the explanations that Ouigo has given for paralyzing its services in the south of Spain. The French company has given these reasons to newspapers such as The Country either The World because it has not even published a statement with a press release or made public any type of text on social networks that communicates the massive cancellations for two weeks. The last tweet mentions the current offers. Since then, silence. And now? The customer has two options, as the company has communicated to passengers who have already purchased a ticket for the next ten days: Change travel date Cancel the trip at no cost Refund of the ticket price in a voucher that can reach 200% of the original ticket price On the rebound. The new situation has been taken advantage of by Renfe. The company has announced that it is activating two new daily services between Madrid and Seville with AVLO trains. The first of them leaves Madrid at 12:00 and returns from Seville at 5:17 p.m. The company has also indicated that the new trains are also available within the active offers of trains at seven euros. Renfe has also taken the opportunity to remind users that train companies have the obligation to propose an alternative means of transport. in less than 100 minutes since the cancellation occurs. If not, the customer has the right to a refund of the ticket price free of charge. The refund, they remember in the OCUmust be delivered in the same payment method and the acceptance of a voucher to travel on another occasion must always be voluntary. a stick. Although Renfe has arranged two special services on the Madrid-Seville, it seems clear that the new schedules cannot take on the volume of cancellations produced with the Ouigo trains, but it does serve Renfe for two things. The first is to receive unexpected income on the line. The second is that it allows them to send a message. And remembering the railway regulations is enough for Renfe to send a stick to Ouigo just when the controversy over compensation in case of delay is flying over the national panorama. It must be remembered that Renfe is obliged to refund, from January 1, 2026, 100% of the ticket if trains are delayed more than 30 minutes. A measure that the Government wants to avoid understanding that it is discriminatory for the public company compared to the competition. And Ouigo and Iryo benefit since what was approved by the Congress of Deputies only affects Renfe. Both the French and the Italian companies only return 100% of the ticket when delays exceed 90 minutes, a decision that Renfe continues to apply into 2026 since the State’s attorney has concluded with a report that the obligation is not such as of January 1 despite the change in regulations and that it is necessary to change the Railway Sector Regulation. as reported by the Ministry of Transport. The case has already occurred. Renfe also knows what it is talking about. And last summer, the fires in Zamora and León cut off the train service between Galicia and Madrid. Then Renfe was committed to returning the price total of the ticket, just as happens with Ouigo, but FACUA defended that the company was obliged to provide an alternative land service and that this was not being complied with. The railway company defended itself by saying that it was unthinkable to transfer the volume of passengers from the train to a bus service. Photo | Xataka In Xataka | Renfe has had a more dangerous rival than Ouigo: comply with its own schedules

Ouigo cancels services between Madrid, Seville and Malaga, with thousands of passengers affected

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Maybe you already had the ticket purchased and your suitcase half packed, or maybe you had taken advantage of one of the recent Pink Days by Ouigo to move between Madrid, Seville or Malaga at a particularly low price. Everything seemed to fall into place until, upon reviewing the trip or receiving a notification, the plan began to go awry without much visible explanation. Traveling at high speed is usually synonymous with predictability, but these days it has become a source of uncertainty for thousands of people. Ouigo has canceled several of its high-speed services during this month of January in the Madrid-Seville and Madrid-Málaga corridors, a decision that the company itself attributes to “operational reasons.” as explained to newspapers such as El País and the world. The cut affects eight daily services from Friday to Monday and six daily services from Tuesday to Thursday on those same routes. The problems would last until January 22, with an estimate of about 15,000 passengers affected. Ouigo’s message to those affected. According to the information provided by the company itself, affected passengers have been informed of the cancellations in advance and have received direct communications about the available options. In these notices, Ouigo proposes two main alternatives: change the ticket for free to another available service or cancel the trip. The company maintains that this decision has been made to guarantee the quality of service during the period affected by operational problems. Those who decide not to relocate their trip and opt for cancellation may also qualify for financial compensation. The amount of this compensation varies depending on the moment in which the cancellation was notified and is between 200% and 50% of the ticket price. The company defends that this scheme aims to cushion the impact of cancellations on travelers. In this framework, Ouigo adds that these compensations “go beyond what is legally required.” What the OCU says. In a statementthe OCU emphasizes that the refund of the ticket must be made by the same means of payment used in the purchase and that accepting a voucher is not mandatory, but a voluntary option. Furthermore, it points out that in certain cases those affected can claim additional compensation for the damages suffered, such as accommodation expenses already paid, lost reservations or tickets to shows that could not be attended, as long as they can prove it with documentation. If the traveler considers that the solution offered is not sufficient, the OCU reminds that there are formal mechanisms to complain to Ouigo. The organization explains that you can submit a complaint form directly on the company’s website, in addition to contacting its customer service by telephone. Specifically, Ouigo provides a toll-free number, +34 900 759 781, and another with a local rate, +34 911 674 583. Ouigo takes it away from you and Renfe gives it to you? Renfe moved quickly on two fronts that were very visible to the traveler. On the one hand, activated special AVLO trains in the Southern corridor to absorb part of the demand, with two additional services between Madrid and Seville, one at 12:00 p.m. and another at 5:17 p.m., both with tickets from 7 euros. On the other hand, he did not waste time telling it on social networks, where he launched direct messages to warn of those alternatives. The company has also indicated that it will reinforce the capacity of its trains if demand demands it in the coming days. Renfe messages in X No statement on Ouigo networks. Beyond the notifications received by those affected, there is a simple check that allows us to better understand the scope of the situation. When reviewing Ouigo’s website During the purchasing process, there is a lower supply of daily services on the Madrid-Seville and Madrid-Málaga corridors, especially on the dates affected by the cuts. On the other hand, according to our review, we have not located specific communications about these cancellations on the website or social networks of Ouigo in Spain (x, Facebook, instagram). What to do if I am one of those affected. The first thing is to check if we have received a cancellation notification and check exactly what affects our trip. From there, it is time to decide between a free ticket change or cancellation and confirm what compensation corresponds to each case. If the cancellation has generated other expenses, it is advisable to gather all the documentation as soon as possible to be able to make a claim and, if we need to travel on those dates, there is no choice but to check what alternatives are still available in the affected corridor. Images | OUIGO In Xataka | I have tried to buy one of the 7 euro Renfe tickets. And Renfe has done Renfe’s

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