Ouigo has left 15,000 passengers stranded in Andalusia. Immediately afterwards, Renfe has put more trains at 7 euros
From one day to the next and without giving too many explanations, Ouigo has canceled its services in Andalusia until next January 22. The French company leaves some 15,000 travelers on the ground who have to make ends meet to cover the Madrid-Seville or Madrid-Málaga that they already had planned. And Renfe is taking advantage of it. What has happened? About 15,000 passengers affected for the cancellation of eight daily services from Friday to Monday and six daily services from Tuesday to Thursday on those same routes until January 22 “for operational reasons.” These are all the explanations that Ouigo has given for paralyzing its services in the south of Spain. The French company has given these reasons to newspapers such as The Country either The World because it has not even published a statement with a press release or made public any type of text on social networks that communicates the massive cancellations for two weeks. The last tweet mentions the current offers. Since then, silence. And now? The customer has two options, as the company has communicated to passengers who have already purchased a ticket for the next ten days: Change travel date Cancel the trip at no cost Refund of the ticket price in a voucher that can reach 200% of the original ticket price On the rebound. The new situation has been taken advantage of by Renfe. The company has announced that it is activating two new daily services between Madrid and Seville with AVLO trains. The first of them leaves Madrid at 12:00 and returns from Seville at 5:17 p.m. The company has also indicated that the new trains are also available within the active offers of trains at seven euros. Renfe has also taken the opportunity to remind users that train companies have the obligation to propose an alternative means of transport. in less than 100 minutes since the cancellation occurs. If not, the customer has the right to a refund of the ticket price free of charge. The refund, they remember in the OCUmust be delivered in the same payment method and the acceptance of a voucher to travel on another occasion must always be voluntary. a stick. Although Renfe has arranged two special services on the Madrid-Seville, it seems clear that the new schedules cannot take on the volume of cancellations produced with the Ouigo trains, but it does serve Renfe for two things. The first is to receive unexpected income on the line. The second is that it allows them to send a message. And remembering the railway regulations is enough for Renfe to send a stick to Ouigo just when the controversy over compensation in case of delay is flying over the national panorama. It must be remembered that Renfe is obliged to refund, from January 1, 2026, 100% of the ticket if trains are delayed more than 30 minutes. A measure that the Government wants to avoid understanding that it is discriminatory for the public company compared to the competition. And Ouigo and Iryo benefit since what was approved by the Congress of Deputies only affects Renfe. Both the French and the Italian companies only return 100% of the ticket when delays exceed 90 minutes, a decision that Renfe continues to apply into 2026 since the State’s attorney has concluded with a report that the obligation is not such as of January 1 despite the change in regulations and that it is necessary to change the Railway Sector Regulation. as reported by the Ministry of Transport. The case has already occurred. Renfe also knows what it is talking about. And last summer, the fires in Zamora and León cut off the train service between Galicia and Madrid. Then Renfe was committed to returning the price total of the ticket, just as happens with Ouigo, but FACUA defended that the company was obliged to provide an alternative land service and that this was not being complied with. The railway company defended itself by saying that it was unthinkable to transfer the volume of passengers from the train to a bus service. Photo | Xataka In Xataka | Renfe has had a more dangerous rival than Ouigo: comply with its own schedules