Renfe

Renfe has climbed into the luxury train with a renewed proposal proposal express: al-Andalus

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Renfe celebrates the 40th anniversary of one of his most emblematic tourist trains, the Al-Andaluswith a great renovation for its 2026 season. With this exclusive luxury train, Renfe climbs into the “Slow Luxury” rebirth car that are promoting international luxury operators such as Belmond Train, owned by LVMH, with proposals for proposals for more rest and exclusive trips aboard of the Orient Express or the Britannic Explorer. A luxury train to the heart of Andalusia. In its proposal by 2026, the Al-Andalus expands its route to include Historical and cultural destinations from Extremadura, Castilla-La Mancha and the Community of Madrid, offering an exceptional trip inspired by the elegance and glamor of another era. This “Orient Express” Spanish It moves passengers to another era full of luxuries and sophistication, but in which everything develops at a slower pace, in contrast to the speed at which the current world moves. That is precisely the experience of traveling on this exclusive train, to enjoy the journey as much as the destination. New route for 2026. The 2026 route is an invitation to discover the patrimonial and gastronomic wealth of the south and the interior of the Peninsula. For seven days, Al-Andalus travelers travel Andalusia, Extremadura, Castilla-La Mancha and Madrid, with stops in such emblematic cities such as Jerez, Cádiz, Sevilla, Córdoba, Toledo, Aranjuez, Cáceres, Mérida and the Spanish capital. This journey maintains the classical duration of seven days and six nights on board, where time passes between fascinating landscapes, cultural stops and an atmosphere that revives the elegance of the early twentieth century. Comforts and luxury services on board. The Al-Andalus train is the longest train that circulates along the Spanish roads, with 450 meters long, equivalent to a skyscraper of 150 plants. It consists of 14 cars that house a total of 64 passengers. Among its amenities are a kitchen car, two restaurants, a bar, a game room and seven beds to rest with all the Comodities of a luxury hotel. The services vary according to the category of accommodation that travelers choose. The large class has an area of ​​6.58 m2 with two individual beds and includes all meals, visits and excursions, welcome cup, cleaning products and shoes. The Deluxe suite offers 8.26 m2 with a careful design and double bed, private bathroom with hydromassage shower and adds exclusive services such as the personnel are responsible for making and undo bags, opening and closing beds and all non -alcoholic beverages of the suite are included. Experiences of another era, current prices. Traveling in Al-Andalus is a luxurious experience that is not available to everyone: For the 2026 seasonprices range between 5,000 and 14,000 euros, depending on the type of accommodation. The Double Class Cabina costs 13,200 euros between two people, while the individual is valued at 11,200 euros. The most exclusive option is the Deluxe double cabin, whose price reaches 15,800 euros, with an individual rate of 13,800 euros. This rate includes a luxury bus that accompanies the train during the tour to facilitate displacements on excursions, in addition to a multilingual guide, safety service and free train transfers from and from the start and end points of the route. In Xataka | Private Jets have lost glamor among the rich: now they prefer to go “of Chill” in exclusive luxury trains cars Image | Renfe

Renfe is choking the liberalization of high speed. With vicinity you have another plan: delay it as much as possible

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Spain has to liberalize the vicinity service. Not because the government wants, because it is a European commandment since the fourth rail package was approved, back in 2016. However, Spain is resisting as much as possible to apply these changes. Now, the CNMC has notified again: it touches liberalization. Obligated. Yes, Spain is obliged to liberalize the vicinity service. In fact, I was obliged that, as afternoon, on December 25, 2023, all services were tendered through public tender. Last year, in 2024, contracts should have been awarded. At least, if the deadlines had been met since In 2016 the fourth rail package will be approved. Last year, in the last part of the year, The CNMC pointed out which had “launched a public consultation to gather information on public traveler transport services on rail (near and medium distance) and their next tender.” The previous deadlines could be extended as long as there is already a contract in force on the previous dates. In secret? That detail about the deadlines is important. According to ABCthe current Renfe contract extended from 2018 to 2027. Arrived 2026, at least 3% of the value of the contract related to the Cercanías service should be taken to public tender. However, they say in the newspaper that the Government and Renfe signed (without making it public) an adend to the current contract to delay this first step of liberalization to 2028. The intention is, therefore, to maintain the service of nearby in possession of Renfe. It calculates this means that the value of that 3% of the contract now exceeds 1,000 million euros. What dates are handled? If everything follows its course and there are no more news, the intention is that the liberalization of the service begins in 2028. First with a pilot test, they explain in The economistwhich would last until 2033. From then on, liberalization should be definitive. To carry out this addendum, it was assured that “it has not been possible to determine the public service obligations that will be bidding before January 1, 2026”. Therefore, this extension was signed in the contract that takes liberalization for a year beyond what was initially planned when it was expected that Cercanías would have been liberalized in 2032. Although the Government was already aware that in 2023 this fourth European rail package began to apply that is committed to liberalization, in 2018 signed the agreement with Renfe that maintains its monopoly until the next decade entry. It is not the first time. The delay in the liberalization of vicinity is not the only case in which the government moves in gray spaces for the liberalization of a rail service. Nor Óscar Puente, Minister of Transportation, has been in favor of this type of interventions. In the Madrid-Galicia line, for example, great results are being achieved for Renfe, to the point they have managed to do Go back the offering of airline tickets. However, the government knows that Renfe will keep the monopoly for a while in the corridor since the particularity of the road jump forces to produce very specific trains that Renfe has monopolized. Now companies like Ouigo have a huge waiting list if they want their own. And as we said, Bridge has been the first to criticize the system. He points out that as Renfe has the obligation to operate as a public service is at a disadvantage because Ouigo or Iryo, the two companies that have entered to work in Spain, can choose the most profitable runners but Renfe is obliged to serve in, for example, the Madrid-Extermadura line that is less profitable. Damage. The arrival of Ouigo and Iro to the Spanish railways has hurt Renfe, especially as far as prices are concerned. Yes it is true that Puente does not lack reason when it points out that, really, the three companies do not operate in exactly the same conditions but also should be remembered other data. The arrival of both companies has punctured the bubble of the High speed prices by train. Never before has it moved so much volume of passengers in this type of lines but we must bear in mind that, since the arrival of the French and Italian company, prices have fallen and have never been so cheap. Are there cases in Europe? Yes, Spain would not be the first country to liberalize its vicinity services although there are important nuances because the prominence of the companies that until they were not so long ago is very strong. In Germany, Berlin S-Bahn that operates 15 lines was awarded in 2021 through public tender … which took a subsidiary of Deutsche Bahn (the German Renfe). However, The Saale-Thüringen-Südharz network (STS) It has 575 kilometers operated by Abellio Rail Mitteldeutschland GmbH, a private operator. In France, Renfe lost the tender in the Nantes-Burdeos and Nantes-Lyon who took SNCF (the French Renfe). In the Italian Piedmont, Renfe has managed partially. However, in the United Kingdom they have had a liberalized system for decades. Now, tired of the bad state of trains and the bad service offered The government is trying to reverse the situation and return to a monopoly to resume public service reins. Photo | Germán Poo-Caamaño and Jornal.cat In Xataka | With high speed in war, the French owner of Ouigo and Renfe are already preparing for the following battle: Cercanías

He vibrated so much that “the Water of the Váter came out.” Renfe has a problem in Catalonia and the AVE of Lleida is only the last example

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A train in which it was impossible to travel with relative comfort. Let’s not say sleep or work. The videos in which an Avant is shown that vibrates extremely in the Lleida-Barcelona line are only the last example of a high speed that does not stop accumulating problems for Renfe. “The Water of the Váter came out”. This is what A user assured of the Avant Lleida-Barcelona train that circulated with extreme vibrations on August 19. Views the images that can be found on social networks, what Kevin Bruque, spokesman for users Avant Catalunya, is not very far -fetched RAC1. The violence with which the train moved while in motion has left us publications in which it is observed to backpacks moving violently and Water bottles that remain standing miracle. Many complaints. It is not the first time that Avant users between Lleida and Barcelona complain bitterly about the conditions of the journey. “People get dizzy” in an hour “that they could take advantage of to rest or work,” Bruque emphasizes. Extreme vibrations are only the last case of a line that accumulates complaints and demands of users. Already in March, Segre He collected the demands of the passengers who claim a greater number of frequencies and an early early option since the first train leaves at 7:05. They also emphasized the constant delays and breakdowns suffered by the line. Renfe’s response. Those days, Segre He collected that Renfe’s response to this request for an Avant that leaves before 7:05 points to Rodalies. The company defends that service is also provided with a regional train and that, therefore, the line is already covered. However, the platform ensures that the service is not comparable since with Rodalies it takes more than three hours to arrive in Barcelona from Lleida while in Avant and Ave they move on the border of the hour. This causes taking the first Rodalies train to arrive even later in Barcelona that with the first fast train of the day. Rodalies in the spotlight. Renfe’s performance in Catalonia is under the spotlight. In what we have been, Rodalies has not stopped adding breakdowns, suspensions and delays. To the point that the circulation has been suspended up to three times. In railroads.org They collect the incidents that are added daily in Rodalies. On August 18, six incidents were counted in the network. On August 19 another four and August 20 increased to 17 incidents of all kinds. When we write these lines on August 21, 33 incidents have been counted so far. But also high speed. In the first week of this August we met the end of a soap opera that had begun in July, that of the Avril trains. Renfe decided to withdraw these trains of its Madrid-Barcelona line when cracks are detected in them. A few days before, the information had jumped that some of these trains were literally breaking. Renfe threw balls out And he just said that had reorganized the line. Subsequently, Pópuli voice He showed the images where a crack was clearly seen on the train. Renfe had already decided to get these trains out of circulation although at first he opted for circular at a lower speed. An unforgettable summer for the user. And to forget by Renfe. The company has been in which it has faced a breakdown in the line to Andalusia that left users without air conditioning and in the middle of anywhere For 13 hours. Those same problems, with less serious consequences, They were subsequently repeated. Also in Andalusia the circulation had to be suspended momentarily by Goteras in a Malaga tunnel. Then came the aforementioned case of cracks in the Avril trains. And finally, fires have stopped circulation between Madrid and Galicia during a week in which Renfe has offered solutions With lights and shadows. Photo | Kabelleger / David Gubler In Xataka | “In 1961 it took Bilbao for three hours and five minutes. Now it takes three and ten”: Cantabria and the drama of Spain with the train

We have asked Renfe what alternatives we have to the cancellations of the AVE in Galicia. There are good and bad news

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For sixth consecutive day, the high -speed circulation of the Galician corridor remains suspended. The service between Madrid and the Galician cities is provided only partially and in extraordinary frequencies. We have spoken with Renfe and consumer associations to know what their alternatives are. Sixth day without bird. Renfe cannot provide the high speed service of the Galician corridor as a whole. So The company itself confirmed it on its social networks but On its website Information about the latest news related to the railway situation between Madrid and Galicia is not found. No, at least, with a first glance. It is the result of the serious fires that are ravaging Zamora, León and Ourense, which They do not allow for sure to the high speed line. Given the impossibility of guaranteeing an improvement in them and, therefore, an opening of the line, Renfe confirmed almost at 11:00 am that all trains of today Tuesday, August 19, were suspended. Click on the image to go to the original tweet To (or from) Zamora. The solution that Renfe is giving is that passengers who prefer can travel from Madrid to Zamora or start their trip to the capital in the latter city, if it moves in the opposite direction. It is a patch that also requires adapting to Special schedules because the usual frequencies or schedules are not being fulfilled. Arriving in Galicia from Zamora or arriving in Zamora from the Galician community has already been in charge of the client. The latter is the one who has to look for life to take the train or reach its original destination. Something that, from Facua, they point out, should not happen. Buses? Jordi Castilla, Facua spokesman, explains that Renfe has the obligation to allow the change of ticket or its cancellation for free. Something that is already doing. However, it specifies that the company has to “relocate the person in an alternative environment without any cost.” From Xataka We have asked Renfe about this possibility and if they are valuing to include it in the next few days but we have not obtained an answer. Nor have those who In social networks they are asking Link Galicia with Zamora by bus since the main roads remains open. From Facua they emphasize that if the suspend and Renfe service does not offer this possibility, the client has the right to use a public transport means (such as a bus) and claim the money from the company. Not so a private transport, so the airplanes would be discarded. Cancellation expenses could also be claimed, such as a hotel night. What if I want to travel to or from Zamora? In Xataka We have contacted Renfe’s customer service. From Facua they point out that if we have a ticket with departure in Madrid to a Galician city and cover the journey to Zamora (or we start it in this city to Madrid) we have the right to receive part of the previously paid ticket. The same has been confirmed to us from the customer service of the railway company but, unlike the change of tickets or its cancellation, it cannot be done by telephone. In this case, you have to perform a online claim by filling out the form which is facilitated on the web or attending the office of the origin or destination station. Little in advance. Until now, Renfe has preferred to hurry until the last moment the cancellation of the trains. To the point that the confirmation that no train would circulate today in the high -speed line has not reached almost noon. That is causing many users to ask the company through social networks like Twitter what will happen to their tickets. The answer is repeated in that case: the client will be informed by social networks, mail and SMS. The telephone service and the website are being referred to change or cancel the tickets but in X only reference is being made to the confirmed cancellations and not to the trains that, it is not confirmed, if they will circulate in the next few days. What if I travel the weekend? In Xataka We have asked Renfe’s customer service if possible change or cancel a ticket for next Friday. They have confirmed that yes, there would be no problem even without the company having not yet confirmed the cancellation. From Facua they explain that in this, and in any other case, there is no minimum anticipation time with which Renfe or any other company must operate. “It remains in the good or bad faith of the company because if you know that it will be impossible to travel, you should inform you as soon as possible so you can look for alternatives and not have to adapt at the last minute.” Despite this, we can confirm that by telephone, these returns are being admitted even though there are still no confirmed cancellations beyond today, August 19. Photo | Ume and Nelso Silva In Xataka | Renfe has a new and gigantic project in progress: a night train to connect Europe from this to west

The megaindios of Ourense, Zamora and León have paralyzed the Galician bird. It is the nth setback in a horrible year for Renfe

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The Madrid-Galicia bird had become an oasis for Renfe. The Spanish company, objective of all kinds of criticism during 2025 had seen how the Galician corridor was even bending the arm to the airlines. The fires are, now, the last unexpected twist that leaves a trail of cancellations, delays and travelers desperate to find an alternative route to the train. Fires. They are, without any doubt, the news that marks the rate of today in Spain. When we write these linesthere are more than 40 active fires in our country. Of these, two out of three foci They are located in Castilla y León. In addition, only in Ourense (Galicia) have burned more than 60,000 hectares. Lack of resources, forests that are lacking maintenance and one heat wave that seems to have no end They have been the perfect fuel to find ourselves in a situation that has been out of control. Click on the image to go to the original tweet Cut. With the provinces of Zamora, León and Ourense surrounded by the fire, the bird has stopped completely. This morning, Renfe confirmed in his X account that the circulation was interrupted “until the competent authorities allow resumption.” It is the fifth day that Renfe keeps the high -speed line between Madrid and Galicia suspended since Last Thursday, August 14, it would be suspended For the first time the rail service. The previous day, Wednesday, August 13the company already had to suspend some of the paths during the afternoon. Click on the image to go to the original publication From Madrid to Zamora. At the moment, the only solution that Renfe has given is to open a train that makes the journey between Madrid and Zamora. With an eye on the evolution of the fires, for the moment the only alternative they keep open is the one mentioned in the image superior. In the responses to the publication, Renfe confirms that There is no alternative plan For travelers who had tickets bought for any of the Galician cities. Bus alternatives have not been established, For example, and they don’t guarantee When can you return to normal. The nth problem. The interruption of traffic in the Galician corridor is the nth bad news for the company that is living a 2025 to forget. If we make a list of everything that has happened in the previous seven months that we have throughout the year we find the following: A flying line. The situation is even more complicated, taking into account that the Galician corridor was being the line that was best working at Renfe. As high speed has been settling, the data says There is a traveler transfer from the plane to the trainwhich is offered as a more flexible and interesting alternative if you want to spend less than 24-36 hours in Madrid. Besides, The particularities of the line and orders saturation to manufacturers have caused Renfe to have a dominant position on competitors. Although the line is liberalized and any company can operate, the truth is that companies such as Ouigo lack adequate rolling material and They do not expect to have it in the short term. What can the traveler do? At the moment, little if I planned to use the high speed line between Madrid and Galicia. As we have seen, Renfe is only partially offering, between Madrid and Zamora. Once there, there is no other than taking a car or a bus to continue the trip. Options for traveling tomorrow, August 19, between Santiago de Compostela and Madrid Shot prices. The other option, of course, is to fly from Madrid to one of the Galician airports. Of course, from one day to another, flying from Madrid to Vigo, to Coruña or Santiago de Compostela forces to invest more than 100 euros per ticket (there are only three options for less than that money and Vigo does not have them) and in some cases the prices per trip exceed 300 euros. But the trip is very complicated in the reverse sense. From one day to another, the cheapest option to travel between Vigo and Madrid forces to disburse 369 euros, from A Coruña you can travel from 272 euros and from Santiago de Compostela you have to disburse 379 euros. All data have been taken from the flight search engine Skyscanner. Photo | Hugh Llewelyn and Ume In Xataka | Each new data we know about the AVE in Spain points in the same direction: it is winning the game to Barajas

If Renfe believed that the summer of 2025 was being complicated is because he still did not know the worst: the fires

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It is not being an easy summer for the bird. The campaign started with issues In one of its main arteries, the Madrid-Andalusia line, and has been challenging challenges such as The soap opera of the Avril trains, The suspension of services in several sections of the network by fire or A fault that a few days ago affected the Andalusian high speed line. Now, with a good part of the holiday country, add a new challenge that puts the tip: The paralysis of the Madrid-Galicia line. And all this with demand in record levels What happened? That fires have forced Renfe to suspend for hours its services between Madrid and Galicia. Yesterday afternoon the operator He already advanced The stoppage of the trains because the flames were close to the tracks between Vilavella and Galicia Porta and the final blockade It was confirmed hours later. The Initial idea It was resume the services today, but it could not be so. At 7.30 h the operators still They kept examining The ways to confirm that traffic will be recovered with guarantees. Shortly before ten Renfe published in X A message Informing the restoration of the service, but the decision lasted little. Hour and a half after He turned back: “For fire reactivation, the rail service between Madrid and Galicia is interrupted again.” Later Renfe went up A new tweet clarifying that he had been forced to interrupt the circulation between Puebla de Sanabria and Ourense by order of the Cecopi of Castilla y León (Civil Protection). “The traying trains will be separated in stations until the circulation is guaranteed,” he concluded. Click on the image to go to Tweet. Is it the only one affected? No. So far this fire has affected other sections in which Renfe operates. The flames have interfered in the service with greater or less reach in Castilla-La Mancha, Catalonia, Castilla y León either Estremaduraamong other points. In June A fire Between the stations of Valladolid-Campo Grande and Río Duero forced to suspend the high-speed service in the Madrid-Segovia-Valladolid and Madrid-Gijón lines and In July The flames forced to paralyze the line by which the bird that connects Madrid and Andalusia. Is it something exceptional? To a greater or lesser extent, Spain usually looks like forest fires in summer (more than more than 47,700 hectares) and It is not strange that in some cases the fire affects the rail network. In this case, the flames, especially those of Galicia, who have altered the corridor that communicates the community with Madrid for hours, they arrive, however, in a summer in which Renfe has had to deal with other challenges. The campaign began with A considerable chaos in one of the main arteries of the Spanish high speed Redee: the line between Madrid and Andalusia. A fault In a catenary between the Yeles (Toledo) and La Sagra, southwest of the Community of Madrid, affected the services that connected with the South and forced to suspend trains, generated delays and left a notable anger among the affected travelers. “We have been trapped in the middle of a plain, without electricity or bathrooms, with unbearable heat,” He denounced A user in X. Has anything else happened? That episode came shortly after, in May, the operator had to deal with Another chaotic episode in the AVE Madrid-Sevilla that left trains detained for hours and thousands of affected passengers. The reason on that occasion was not a fire, but the theft of copper cable on the tracks, which even led Renfe’s president to publicly lament how difficult it is to control the vast network of the country. “You cannot monitor 24 hours 15,000 km of network, but you will have to put more means,” assumed Álvaro Fernández de Heredia. With that backdrop, in recent weeks Renfe has faced Another controversyalthough of a quite different nature. A few days ago it transcended that Renfe has decided to do without the Avril trains (106 series) in his Madird-Barcelona line and replace them with convoys series 103. The decision comes after the operator detected technical problems in the machinery and forced him to make a ‘sudoku’ to relocate trains of series 103 and 102 to meet the demand. Is it all negative? No. Summer may be more moved than Renfe wanted, but has started with an important level of demand. A few days ago the operator launched A statement To show that Julio closed with his “best monthly historical record of travelers” in AVE and long distance. Throughout the month he counted about 3.5 million travelers, 4.6% more than in June, which held so far the “historical maximum”. The increase is based on high -speed services (AVE and AVLO), which saw how their place offer It increased by 13.9% and the flow of travelers 10.5% compared to 2024. The highest rise were registered between Madrid-Valencia and Zaragoza-Barcelona. Images | Ministry of Defense (X) and John Worth (Flickr) In Xataka | Fire have made a new high -risk activity today in Spain: living near the mountain

Renfe trusted the Avril trains to face the Low Cost of Ouigo and Iro. They do not stop giving problems

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When the competition has pressed, Renfe has seen how his commitment to a low -cost service to the AVE had been as necessary. The problem is that this service, called Avlo, is operated by trains that in just over a year have not stopped giving problems. Retired avlos. It has returned to normal with the five Avlo trains frequencies between Madrid and Barcelona for the month of August but for a few days the cheap offer of the company in the corridor faded completely. First the five trains retired. Then the frequency was in three options in the day. Finally, they can already be bought normally. It is what Víctor de Elena accountjournalist electionomista.eswho had written an article last Friday explaining that Renfe had stopped offering his services of the Avlo line between Madrid and Barcelona. Since last Friday, when the information was published, the sale of tickets has been returning to normal. What happened? Everything indicates that Renfe has been putting patches to a complicated situation. He explained about Elena that Renfe had found a fissure in one of the components of the Bogies of an Avril train. This would have caused that, temporarily, it would be suspended The sale of all Avlo tickets in Madrid-Barcelona. Hours later, Renfe sources would confirm to the medium that during one of the maintenance reviews last Monday, July 21, one of the five 106 series presented “a fissure in an element of the tractor bogie called a bast.” Subsequently, a review of the five trains that serve and the affected systems were replaced. Now, according to Renfe “trains are operating without any anomaly.” More slowly. The trains operate, yes, but below the expected speed. They point out in electionomista.es That according to the State Railway and Adif Security Agency, Renfe operates the trains at 250 km/h of maximum speed, instead of the 300 km/ha those who were operating in a stretch of 190 kilometers that extends between Puerta de Atocha and Ariza (Zaragoza). In your communicationRenfe points out that the company “through its Renfe Travelers and Renfe engineering and maintenance, as a railway company and entity in charge of maintenance, respectively, as well as Talgo in its condition as manufacturer and the State Railway Security Agency, guarantee that the circulation and operation of trains is carried out with total security for travelers.” In the statement they point out that the offer is being reorganized with the S106 trains but do not specify anything about the speed at which trains circulate and emphasize that the sale of tickets is being made “normally.” In Xataka We have contacted the company but so far we have not obtained an answer. The Avril. The S106 series in which the fault has been detected corresponds to the trains known as Avril. Trains that since they were launched in 2024 They have caused various incidents. The S106 series It is designed by Renfe to fight the lowcost but also to be able to offer a service in Galicia that You will not have competition in the short term. For this last line, Renfe has 15 trains in his hands that can change the wide track automatically. Then, it has another 15 trains to operate between Madrid and Barcelona. Of the latter, they carry the specifications to operate as AVE but in five other trains the places have increased from 507 to 581 seats and thus be able to compete as a low cost option. A controversial arrival. When the Avril trains made an appearance they have already arrived surrounded by controversy. They launched in May 2024 but The material had been delivered with three years delay. Then, of the 30 trains, 12 of them had been delivered in a first lot. The first steps of the Avril were not the best. They promised to improve the connection between Galicia and Madrid but in the first days they registered delays of more than two hours and in later days of more than 30 minutes. Neither In the Asturian line The promised time sales were being fulfilled. But, in addition, the trains did not like among the experts either. Accounts in social networks that follow the current world of the train and its novelties portrayed the excess noise and vibrationsas well as They questioned the quality of some materials used in the rolling material. More incidents. The incidents did not stay here. Above all, Avril trains are remembered by the fault in the Galician line that on the first day of this year he left thousands of passengers on the ground or in the middle of nowhere. In a kind of “2000 effect”, trains were retained by a software problem With the year jump. And Barcelona-Madrid has not been the only one. Just a few days ago, a S106 series train collapsed at low speed at the Gijón station without consequences for travelers. At the moment, Renfe has not given explanations about what happened. Photo | André Marques 432 In Xataka | “In 1961 it took Bilbao for three hours and five minutes. Now it takes three and ten”: Cantabria and the drama of Spain with the train

Spain wanted to turn the train into the great alternative to travel in summer. Renfe never had so many dissatisfied customers

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13 hours stopped in the middle of the field. That has been the last great controversy in the Spanish railway sector where, among accusations crosses, hundreds of passengers saw how high speed was paralyzed in southern Spain. High speed that should be the great alternative to the car. But there is a fact: there were never so many unsatisfied customers. The last. On June 30, late in the afternoon, High speed collapsed In southern Spain. Just when summer displacements begin, The tension drop in a catenary He left hundreds of travelers thrown along the way. In the worst case, the trip became a nightmare that lasted 13 hours and ended with a hospitalized old woman. Of course, it seems complicated that users of that same train do not climb to the car of the dissatisfied with the delays that, every time, They are more common in Renfe trains. Folding the data. Practically, one in 10 Renfe high speed travelers are dissatisfied with the punctuality of the service. Specifically, 8.5%, according to the study of Household Panel that CNMC performs and in which satisfaction is collected with the services provided in Spain. The data does not take into account the latest incidents of A very moved 2025 since they are the first semester of 2024. The CNMC only collects satisfaction with the railway services the first semesters of each year but the data are very worrying. In 2020, only 4.8% of customers were dissatisfied with punctuality. Neither bird nor avlo. There are more reasons to worry. In 2020, only 0.6% of customers were “nothing satisfied” with the punctuality of the service. Today that data is 4.2%. And of 11.8% who were not “satisfied or dissatisfied” has passed to 19.1%. That is, the balance has leaned towards discontent. Especially if we take into account that 36% of AVE customers in 2020 were “very satisfied” with punctuality. Today that data is 22.5%. But, in addition, discontent is triggered among Avlo customers. In that case (there are only data from 2024) dissatisfaction is 13.1% although 23% of train users consider that they are “very satisfied” with the arrival in trains. That is, the bird data is very slightly improved. And the new operators? It is what should worry the most. The CNMC encompasses Ouigo and Iryo in the same table but points out that dissatisfaction with these companies is 8%. A very similar fact if it were not because the “very dissatisfied” client is found in 2.2%, almost half than the bird. In addition, 13.2% of customers say they are dissatisfied with the prices of Ouigo and Iroy but the figure is triggered at 23.3% in the case of avlo and up to 31.3% in the case of AVE. Only one section. There is only one section where the AVE expires new competitors and is in the state of trains. The dissatisfaction in this case is 8.3%, for 9.8% of Ouigo and Iroy trains. Of course, Avlo shoots up to 12.2% of dissatisfied customers. In the rest of the questions, which refer to the overall state of the stations, the price, the frequency, the time of path and the punctuality, ouigo and Iryo they always exceed what is offered by Renfe, both by AVE and by Avlo, which records but is general results. Alternative? Perhaps the biggest problem for the government is that it wanted to make the train a real alternative to vehicles by road. In 2021 The possibility of prohibiting domestic flights between cities that had a high speed alternative that had less than two and a half hours of journey was already touched. The last offensive To stop domestic flights is trying to prohibit their advertising. But in the practical field, in Spain free train fertilizers have been subsidized (including high speed partially) Since 2022. Following him German example that filled the trains As a measure to alleviate the effects of the Ukraine War, the Spanish Executive has maintained public transport aid that have sustained until this year. Can work … If you meet what is expected. In fact, high speed between Galicia and Madrid has shown that the train can be a Very interesting alternative to domestic flights But it is essential that it works quickly, punctuality and security. However, in ABC They point out that the continuous problems in trains have returned to some passengers to airplanes in Sevilla-Madrid. An example of what the continuous delays in rail services that, on average, In 2023 they almost reached 30 minutes. Photo | OUIGO AND NELSO SILVA In Xataka | The bird to Galicia has achieved what seemed impossible in a Santiago-Madrid: airlines that throw the towel

How to claim the money from your Renfe, Ouigo or Iryo bills if there are delays and cancellations, and how much corresponds to you in each case

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We will explain what are the conditions for Ask for money returns on your trains late. In both Renfe and Ouigo or Iro, there are compensation policies for when trains have quite long delays, although the amounts to be returned depend on each company. In most cases the 100% of your ticket with delays greater than 90 minutesalthough we are going to specify the rules of each company. The money that is returned to you depends on how late your train reaches the destination. In addition to what we are going to tell you, you should know that the legislation points out that companies have to offer you a path of the path in the 100 minutes following the planned exit of the delayed train. If not, you can go on your own to another train, coach or bus supplier, and the company responsible for the delay has to reimburse the “necessary, adequate and reasonable derivative costs.” Claim your Renfe tickets Renfe has a punctual commitment for which he commits return 100% of the ticket with delays of more than 90 minutes. This standard applies to all its high -speed and long distance trains, including AVE, Avlo, Alvia, Euromed or Interity. And if the delay is 60 to 90 minutes, then 50%is returned. In the case of medium distance trains25% of the cost of the ticket is returned to exceed 15 minutes of delay, and 50% when it exceeds 30 minutes. In these trains you will return 100% of your ticket if the delay exceeds 60 minutes. You can request compensation after 24 hours From the arrival of the train, with a maximum of 3 months to request it. Claim your ouigo tickets Ouigo offers An alternative transport In the event that a cancellation is suffered, and gives you a 30 -day AMRGEN to change the ticket for free and without any cost. Come on, if you cancel a train you can buy the ticket for another of ouigo, and if you buy it is more expensive you will not have to pay the difference. It is also offered A reimbursement for cancellationthat you can be returned to the card you used to buy it or in the form of a voucher. As for the amounts, 100% is returned if the delay exceeds 90 minutesand 50% from 60 minutes. The best thing is that the ouigo itself will send you an email if there are delaysexplaining the steps to follow. You can also access the information in the section My reservations of its website within one month. Claim your Iro Bullets Iro will return you 100% of the bill with delays greater than 90 minutesand 50% from 60 minutes. The reimbursement request will be able to do it through its website, its mobile app or in the train stations themselves. In the event that the trip is not made, when the cancellation is done in the 48h prior to the start of the Iroo trip you have to provide you with ortho train or means of transport to your choice, under conditions equivalent to that of your money, or simply return the cost of the ticket. If the cancellation is in the previous 4 hours, you will also be entitled to compensation of twice the amount of the ticket. In Xataka Basics | How to use Trainline to get the best and most train tickets in Spain

Renfe has exploded the problem of the bird in full start of summer

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The rail transport has started Julio, a month usually marked by vacation trips, from The worst forms Possible, with considerable chaos in one of its great arteries: the high speed corridor between Madrid and Andalusia. Trains stopped for hours. Delays Suspended services. And a monumental anger among the affected passengers joined to the one already showed in May, when Copper theft He collapsed the bird of Seville. What happened? That in the full start of July, with thousands of people making their bags to enjoy their summer vacation, the Spanish railway sector has encountered a considerable problem in one of its great arteries: the high -speed corridor between Madrid and Andalusia. And it is not the first. In early May the Madrid-Sevilla AVE line has already suffered A collapse which resulted in trains detained for hours, saturated stations and thousands of passengers (there was talk of more than 16,000) affected. Fault in a catenary. The notice jumped yesterday around the afternoon in the province of Toledo, where Adif recorded A fault in a catenary between the Yeles (Toledo) and La Sagra (southwest of the Community of Madrid). The problem, according to detailed in x The administrator of the railway infrastructure caused it a “lack of tension” that directly affected the high -speed trains that Madrid and Toledo connect with Andalusia. Click on the image to go to Tweet. An incidence with hangover. The chronicle of what has happened can be followed by a tweet. About half past nine of the Adif Night confirmed A “breakdown” in the catenaria (without going into details) that led him to mobilize technicians, displace relief locomotives to move the trains stopped outside the stations and even ask for help to the 112 of Castilla-La Mancha to attend affected travelers. At ten o’clock Adif confirmed that he had recovered the tension on one of the roads between the Sagra and Yeles, which partially unlocked the Madrid/Toledo-Andalucía corridor; But that solved only part of the problem. Adif itself acknowledged that the affected trains would continue to suffer delays by having to operate in a single route. Well, enter the morning, at 5.20 hhe chose to cut the tension to focus on the catenary that was still blocked and recover the second way from the yles to Mora. Checking the grill. The result was The suspension of the first -hour trains with origin Atocha and Destinad Andalucía and Toledo. “The difficulty of the rescue of two trains affected by the incidence and prolongation in the work to repair the catenary prevent the trains of the South Corridor with origin/destination Madrid and/or Sevilla circulating until new notice,” needed Almost at nine in the morning. The consequences They let themselves feel Also in long distance connections with Malaga, Granada, Cádiz and Huelva and Trains with Toledo, Puertollano and Ciudad Real. Click on the image to go to Tweet. “Delays can be recorded”. The message confirming that the catenary breakdown was repaired did not reach the eleven of this morning, which opened the door at the end of the trains of Madrid to the south and those that start from Andalusia and Castilla-La Mancha direction to the capital. Of course, the administrator of the railway infrastructure was cured in health with a clear warning for the passengers of the corridor: “Delays can be recorded due to the accumulation of trains.” “Absolute abandonment”. So far the Chronicle of Adif. The collapse in the railway corridor, however, left another very different story in networks, the one contributed by the passengers affected by the fault. “What seemed like a simple trip has become a nightmare: we have been trapped in the middle of a plain in Toledo, without electricity, without bathrooms, with an unbearable heat and surrounded by insects,” He denounced this morning An X user, Antonio Regalado, annoyed by the “absolute abandonment” of Renfe 5862. An evacuated octogenarian. “Thirteen trapped hours. This is not a delay, it is an abandonment”, insists Given. According to her testimony, a woman even suffered an arrhythmia and had to be evacuated in ambulance. “There are older people, children and passengers totally abandoned, with anxiety, hunger and without explanations.” 112 Castilla-La Mancha has confirmed In networks that of the five trains of the Madrid-Sevilla line damaged between the provinces of Toledo and Ciudad Real, four were able to continue the march during the night. The convoy located in Villaseca de la Sagra ran worse luck, so the 112 operators had to attend them at night. They also had to evacuate an old woman 84, who ended up being transferred to Toledo University Hospital for respiratory failure. The train did not resume its trip to Madrid until 9.30 a.m. Image | Pablo Nieto Abad (Flcikr) In Xataka | China wanted to be the queen of high -speed trains. So he built all the longest bridges in the world

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