Spain wanted to turn the train into the great alternative to travel in summer. Renfe never had so many dissatisfied customers

13 hours stopped in the middle of the field. That has been the last great controversy in the Spanish railway sector where, among accusations crosses, hundreds of passengers saw how high speed was paralyzed in southern Spain. High speed that should be the great alternative to the car.

But there is a fact: there were never so many unsatisfied customers.

The last. On June 30, late in the afternoon, High speed collapsed In southern Spain. Just when summer displacements begin, The tension drop in a catenary He left hundreds of travelers thrown along the way. In the worst case, the trip became a nightmare that lasted 13 hours and ended with a hospitalized old woman.

Of course, it seems complicated that users of that same train do not climb to the car of the dissatisfied with the delays that, every time, They are more common in Renfe trains.

Folding the data. Practically, one in 10 Renfe high speed travelers are dissatisfied with the punctuality of the service. Specifically, 8.5%, according to the study of Household Panel that CNMC performs and in which satisfaction is collected with the services provided in Spain.

The data does not take into account the latest incidents of A very moved 2025 since they are the first semester of 2024. The CNMC only collects satisfaction with the railway services the first semesters of each year but the data are very worrying. In 2020, only 4.8% of customers were dissatisfied with punctuality.

Neither bird nor avlo. There are more reasons to worry. In 2020, only 0.6% of customers were “nothing satisfied” with the punctuality of the service. Today that data is 4.2%. And of 11.8% who were not “satisfied or dissatisfied” has passed to 19.1%. That is, the balance has leaned towards discontent.

Especially if we take into account that 36% of AVE customers in 2020 were “very satisfied” with punctuality. Today that data is 22.5%.

But, in addition, discontent is triggered among Avlo customers. In that case (there are only data from 2024) dissatisfaction is 13.1% although 23% of train users consider that they are “very satisfied” with the arrival in trains. That is, the bird data is very slightly improved.

And the new operators? It is what should worry the most. The CNMC encompasses Ouigo and Iryo in the same table but points out that dissatisfaction with these companies is 8%. A very similar fact if it were not because the “very dissatisfied” client is found in 2.2%, almost half than the bird.

In addition, 13.2% of customers say they are dissatisfied with the prices of Ouigo and Iroy but the figure is triggered at 23.3% in the case of avlo and up to 31.3% in the case of AVE.

Only one section. There is only one section where the AVE expires new competitors and is in the state of trains. The dissatisfaction in this case is 8.3%, for 9.8% of Ouigo and Iroy trains. Of course, Avlo shoots up to 12.2% of dissatisfied customers.

In the rest of the questions, which refer to the overall state of the stations, the price, the frequency, the time of path and the punctuality, ouigo and Iryo they always exceed what is offered by Renfe, both by AVE and by Avlo, which records but is general results.

Alternative? Perhaps the biggest problem for the government is that it wanted to make the train a real alternative to vehicles by road. In 2021 The possibility of prohibiting domestic flights between cities that had a high speed alternative that had less than two and a half hours of journey was already touched. The last offensive To stop domestic flights is trying to prohibit their advertising.

But in the practical field, in Spain free train fertilizers have been subsidized (including high speed partially) Since 2022. Following him German example that filled the trains As a measure to alleviate the effects of the Ukraine War, the Spanish Executive has maintained public transport aid that have sustained until this year.

Can work … If you meet what is expected. In fact, high speed between Galicia and Madrid has shown that the train can be a Very interesting alternative to domestic flights But it is essential that it works quickly, punctuality and security.

However, in ABC They point out that the continuous problems in trains have returned to some passengers to airplanes in Sevilla-Madrid. An example of what the continuous delays in rail services that, on average, In 2023 they almost reached 30 minutes.

Photo | OUIGO AND NELSO SILVA

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