Ouigo has presented record numbers (and profits) in Spain. Renfe’s response is clear: they do not believe it

“Renfe is today the only high-speed operator in Spain that manages to close the year with profits, while the rest of the companies in the sector continue in the red” The phrase is clear and the content clear: Renfe continues to be considered the only company in Spain that presents benefits in high speed. We could consider the statement valid but it has only been a few days since Ouigo put another piece of information on the table. “For the first time,” they noted in the presentation of their results that the company “managed to generate positive EBITDA for the first time.” And yet, both may be right even if the data seems contradictory. A fight that doesn’t stop From March 15, 2021the Spanish railway sector lives two realities. The first is that Ouigo operates on Spanish railways, standing up to Renfe. The second reality is that both companies maintain an open war in an exchange of statements that does not seem to end. Although a low profile was maintained in the first two years, in 2024 the Government arrived to support Renfe in a fight that they consider unequal. Then, Óscar Puente, Minister of Transportation, already stated that Ouigo operated through unfair competition. According to the Government and Renfe, Ouigo can offer lower prices than them because it is supported by France from the other side of the border. Months later, Puente raised the bar and said that I would report the French to the European Commission for unfair competition. Then it was pointed out that Ouigo was operating in Spain because it was losing money. But, in addition, France would be torpedoing its arrival to new lines in the country that could confront them in the local market. That is to say, Spain had ended up opening doors that France closed to them. Since then, we have not had news of the complaint but it is certain that Ouigo and Renfe maintain an open battle that has presented us with various chapters. We have seen disputes over prices but also over the type of repairs Ouigo was doing in the Renfe workshops (Renfe has to offer them its space but considered that these exceeded the current permits) or statements from the French making it clear that for the particularities of high speed spanish It would be impossible for them to compete in Madrid-Galicia. The last battle of this war has to do with the financial results. January 26, 2026the SCNF group, owner of Ouigo, presented a press release in which it boasted that it had achieved a 44% increase in passengers on its Spanish trains. And, in addition, he pointed out that for the first time they achieved a positive EBITDA. This has been read as if, for the first time, the French company was making profits in our country, although the truth is that the accounts were not detailed and only that financial term is pointed out. The point is that the EBITDA It refers to the operating income of the business and certain expenses but does not take into account taxes on profits, financial expenses such as interest on loans or amortizations. At the moment, Ouigo has not provided these data, but we do know that the companies that operate in our country at high speed they were losing money. This has been a constant since the arrival of Ouigo and Iryo and, in fact, both have had to receive new investments to be able to face the losses that have come upon them in the last four years. This difference between the EBITDA and the net result is what Renfe uses to proclaim itself as the only company that operates on Spanish high speed and making profits. “At the end of 2025, the Renfe division dedicated to passenger transport obtained a net profit of 70.2 million eurosa figure clearly higher than the previous year (5.4 million)”, points out in his statement. Therefore, both companies are right, neither is lying. But none of them tell the whole truth. And Ouigo, everything indicates, will continue to give net losses this year but it is true that it has years left to amortize the investment it had to make to bring its trains to Spain. Collecting a positive EBITDA is a good sign because it indicates that you are moving towards profitability but you will not be able to obtain it until you meet the interest on the requested loans and the amortizations. Renfe, on the contrary, with a consolidated network in Spain and the experience of working in the field since before becoming a company with private capital, has a clear advantage over rivals. It is true that, as Transport Minister Óscar Puente has complainedis also obliged to provide a public service that does not always have to be profitable. Photo | Wayback Machine and Cheng-en Cheng In Xataka | The overwhelming success of the train in Spain: when they gave us a choice, we chose to flee the airports

Delays and cancellations are putting a hole in Renfe’s accounts. So he’s going to start his own bus company.

Renfe Viajeros… by bus. That has been one of the usual trends in recent months, with the company plagued by incidents that have prevented it from providing the service normally. The situation has been so complicated that, it is estimated, the impact of alternative services exceeds 10 million euros each year. The solution: create your own bus network. And Renfe is already looking for a partner. Looking for a partner. The information is brought The Countrywhere it is stated that Renfe is looking for a partner to start its own bus company. The idea would be very simple: Renfe would control 49% of the company and 51% would fall on the side of the collaborator. According to the newspaper, the proposal has already passed the board of directors of Renfe and Renfe Viajeros. Now, therefore, it remains to carry out the tender so that those companies that are interested in offering support to Renfe can sign up. The initial idea would be to have dozens of buses (between 50 and 100, according to the newspaper) to provide service in specific contexts. In Xataka We have contacted Renfe but when we wrote these lines we have not received a response. Because? Because Renfe is spending money on offering an alternative on wheels to its customers. When an incident interrupts the service, Renfe has to have a alternative road transport system. Right now, he has to pay an outside company, renting the buses and related expenses, such as staff. Having its own fleet would entail an expense of around 60 million euros, according to the initial accounts that have been raised. However, the newspaper points out that there are savings of between 90 and 130 million after a decade. That is, each year on average you would be saving about 10 million euros or a slightly higher figure. From the media they collect that the model used will be that of “negotiated procedure with advertising”. This means that Renfe will receive proposals but will be able to negotiate the conditions with the companies that have a more solvent offer. It is an exceptional procedure in the public procurement system. Exceptional situation. The premise, therefore, is to have a fixed fleet of buses and drivers, without having to subcontract and pay others to perform exceptional road services. Until now, the company has to search the market for drivers and buses that are available when a line is cut due to an unforeseen event. In recent years, the problem has been especially serious for the company. The DANA of Valenciathe fires in Galicia and León and the recent cutting of the southern corridor as consequence of the Adamuz accident in Córdoba has forced Renfe to maintain active service with buses for weeks. What does Renfe expect? Attract companies that have been seeing their business contract. And since The Country They point out that Renfe believes that there is more than enough business to keep the contracted buses active for at least 10 years. In fact, the contract would be for a decade, extendable to another five years, and they say that demand peaks could multiply current ones by nine. The movement could be interesting for bus companies because, right now, There are route tenders that are half dead and in which work is done with very low demand. Some of these companies would find a new outlet for their vehicles with each Renfe breakdown or incident in the infrastructure. In addition, it must be taken into account that the impact on the accounts may be greater when the incident (such as those described above) is not scheduled because forces Renfe to enter a market with few drivers and with companies that know the urgency of the company. Forced. It must be taken into account that a good part of Renfe’s business continues to be public. Therefore, you have the obligation to provide an alternative service when incidents occur on high speed but also if, for example, there are incidents on Cercanías or Rodalies. Any improvement in facilities that requires the interruption of rail traffic is replaced with buses. Photo | Pablo Nieto Abad and Fabio Romano In Xataka | Spain thought that Spain could manufacture the perfect trains for Spain. The reality: Spain is already looking for trains in Germany

I have tried to buy one of the 7 euro Renfe tickets. And Renfe has done Renfe’s

January 8 in Madrid. A cold that cuts the face. Traffic jams everywhere with the children returning to school. Back to normal, to the office. To the computer. Depression. We Madrid residents need few excuses to flee the city. Perhaps that is why the Renfe discounts sounded like a swan song. Beach and paella. It almost doesn’t matter if it’s in May, April or the next weekend in January. Aware that It would be almost impossible get a ticket at that price, I missed the opportunity to avoid unwanted frustrations. Let’s try tomorrow, see if… And here I am, hooked on the Renfe website, with thousands of people ahead of me in a virtual queue that leads nowhere. I was looking for a relaxing weekend. An appetizer to put in my mouth during this return to routine. And right now I feel like I’m in line at Doña Manolita on December 21, two kilometers from the door and 20 minutes until the lottery administration closes. Seven euros (or many more) And well, here we are. I go to the Renfe website. I select the offer that promises tickets for seven euros. And we have to wait. Seven minutes and just over 3,000 people. It could be worse, I think. Much worse, in fact, because since yesterday the website has been crashing. Of course, They are not the more than 166,000 people which my colleague Javier Pastor encountered in April 2022. Then the tickets cost 15 euros and there were 100,000 seats available to buy in three days. This time Renfe The number of seats has not been made public. but it has confirmed that the reduction with seven euro bills will be active until January 18. I think that with ten days of margin, the volume of people who aspire to buy their ticket will be somewhat lower. Time, in fact, seems to be working in my favor. The minutes are falling. A little slower than what is stated on the sign above but just over 10 minutes after logging in, Renfe confirms that I have started the purchase process. According to them, it should have been on the platform for a couple of minutes. I therefore have 18 minutes left. Or I should wear them. Because I confirm that I want to access the site as soon as possible. “Yes please”. The screen refreshes. Another minute has passed. We have 17 minutes left. “Yes please”. Wow, it seems that my turn has expired despite having waited patiently and confirmed all the steps without leaving the active tab (whatever might happen). And here we are, starting the whole process again. Again seven minutes ahead and more than 3,000 people in the virtual queue. My paella is starting to choke. Again, same screen: “Yes, please” This time yes. This time it seems that I have been able to access the platform. Obviously, the tickets are not as I expected. I sail between weekends. The only seven euro tickets on a Friday are those that leave at 6:30 am. I discard that option because I have the bad habit of working on Fridays. I choose to leave on Saturday at that same time. The relaxing weekend starts with an early morning, but hey, we’ll disconnect until Sunday night. But to return on Sunday night there are no offers. Accepting that I will have to spend more than 14 euros to go and return, I stretch the gum to the maximum. I tell myself “I’ll take Friday off on vacation but I’ll take full advantage of the weekend.” I’m going to June. I select departure at seven euros at 6:30 in the morning. But dynamic prices have done their thing. Returning on Sunday at the last minute will cost me over 60 euros. There are no longer even weekends at bargain prices. And assuming that hotels will be much more expensive, I return to the month of January. I think that going for seven euros and returning for 35 euros from Valencia is not bad at all. I have already taken the bait of compulsive buying and I’m not willing to let go. I select the departure on Saturday at 6:30 in the morning. I eat that paella. I select the return after 9:00 p.m. I’ll see what I do until that time, Alberto’s problem from the future. Mech. Mistake. Yes, I have selected the one-way ticket but Renfe tells me no. I refresh and go back. I select the idea again. I select the return. Now, I go one step further. It remains to fill in the traveler’s information and pay. I would like to do it but At this point the website freezes. It starts to malfunction. The scrolling is jerky and it is impossible to press any button. I can’t fill out the form. It won’t let me change the email. Of course, it doesn’t let me go to the payment platform. Soda. I have 4245 people in front of me. Photos | Renfe and Xataka In Xataka | Renfe is obliged to compensate for delays of more than 15 minutes starting January 1. The Government wants to prevent it

Congress will force Renfe to return the money for delays of 15 minutes. Renfe’s response: we’ll see

Last year, Renfe expanded the strict criteria for returning money to its customers in case of delay. The measure came with controversy since these criteria had been applied since 1992 when the first AVE was launched. Almost 25 years later, the company relaxed these criteria to the point that two million passengers lost their money last year. Now, Congress forces Renfe to return to its previous criteria. But Renfe is not up to the task. When and how much money does Renfe return? Right now, to receive a partial payment for our ticket, the delay on the Spanish high-speed Renfe has to exceed 60 minutes. From 2024the company does not give half the money if the delay does not exceed one hour. In the event that we aspire to receive a full refund of the ticket, it will not arrive until we exceed 90 minutes. What has changed? Yesterday, November 13, The Congress of Deputies approved the Sustainable Mobility Law. It included an amendment from the Popular Party that returned the compensation that Renfe has to apply to those prior to the 2024 change. That is: Delays of more than 15 minutes: payment of 50% of the ticket Delays of more than 30 minutes: 100% payment of the ticket The change is substantial because this summer, four out of every 10 Renfe high-speed trains have arrived late. However, with the changes applied from 2024 they have been left without a refund around two million passengers. We’ll see. This is what the Ministry of Transport seems to say. And in statements to EFEsources from said ministry have described the amendment (which has been supported by Vox, Junts, ERC, Podemos and BNG) as “a demagogic operation and a toast to the populist sun.” Not only that, since The World They already state that Transport assures that they will look for “the legal formula to maintain the current system.” That is, the customer does not receive any refund for their ticket until after 60 minutes of delay. And that the total amount is not delivered until after 90 minutes. In the media they also report that Transport sources have indicated that the decision “only wants to penalize Renfe, a Spanish and public company, and not competing companies.” such as Ouigo and Iryo”, while highlighting that Renfe is a “public company that is fundamental to the structure of Spain”. In addition, Óscar Puente himself, Minister of Transport, has questioned the amendment. “Let’s see how it goes,” they say in The World who has responded about the new obligation. At a disadvantage? What Transport maintains is that the amendment promoted by the Popular Party puts Renfe at a clear disadvantage compared to Ouigo and Iryo. What the Government alludes to is that the reimbursement conditions by these companies are less favorable for the client, allowing them a competitive advantage. Ouigo compensates in the following cases: Delay of more than 30 minutes and less than 60 minutes: 50% refund of the ticket in a non-refundable purchase voucher. Delay of more than 60 minutes and less than 90 minutes: 50% refund of the ticket in a refundable purchase voucher. Delay of more than 90 minutes: 100% refund of the ticket in a refundable purchase voucher. Iryo partially or totally refunds the money in the following situations: Delay of more than 30 minutes and less than 60 minutes: refund of 50% of the ticket in purchase voucher or cash. Delay of more than 90 minutes: 100% refund of the ticket in purchase voucher or cash. Competence. What the Ministry of Transport points out is that this puts them at a disadvantage compared to the competition because Renfe adapted its compensation criteria to formulas similar or equal to those offered by its competition. However, the amendment introduced in the Sustainable Mobility Law only toughens the criteria for Renfe. It must be taken into account that the company has been around for more than a year experiencing a punctuality crisis. Although the Government points out that its punctuality is among the best in Europe, criticism has surfaced because trains that do not arrive on time have multiplied. Of course, when sharing roads with Ouigo and Iryo, it may be the case that a road blockade due to a breakdown of the latter ends up causing a delay in times when Renfe does have to return 100% of the ticket and its rivals will only deliver half of it. Photo | Carlos Teixador Cadenas in Wikimedia and Congress of Deputies In Xataka | If the summer has taught us anything, it is that Spain does not need more trains. You just need them to work.

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