Iryo

If your Madrid-Barcelona train now takes five hours, Renfe and Iryo have a message: there is no compensation

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What used to be two and a half hours has become recurring trips of more than four hours. The Madrid-Barcelona line lives between speed limitations that are multiplying travel times. Adif is working hard to correct the alleged defects on the road. And, in the middle, some passengers who bought a ticket that promised a 150-minute trip that is now impossible to fulfill and who are not going to receive a single euro in compensation. The Madrid-Barcelona line. Since the occurrence of fateful train accident in Adamuz (Córdoba)the Madrid-Barcelona line is in focus. After months of complaints from train drivers, and self-imposed speed limitations, as they have confirmed to XatakaAdif strives to review all avenues to verify that there are no defects or, if there are, fix them. The company in charge of managing and maintaining the roads began applying temporary speed restrictions in the most controversial sections. These limitations they rose and applied punctually in the days following the Andalusian accident, with the vibrations being the focus of controversy. More, many more. As the days go by, the controversy has grown. To the reviews of Adif facilities a storm has joined which has complicated the service even more. The result: trains that were supposed to take 150 minutes between Madrid and Barcelona have been arriving regularly after four and a half hours. The latest news is that Adif has asked Renfe, Ouigo and Iryo to eliminate the last services of each day in order to be able to work for a greater number of hours and reduce the planned days of track inspection. These works will study the complaints reported by the train drivers and, if necessary, fix the damage on the tracks if the technicians consider that intervention is necessary, they point out in The World. No compensation. These warnings from the train drivers and the subsequent reviews by Adif are what are causing the continuous delays in the journeys. Delays that, however, will not be compensated by Renfe and Iryo, companies that already report on their websites that this situation does not fall within the reasons for returning a ticket partially or in its entirety. So much Renfe as Iryo They emphasize that these delays are unrelated to the service provided by the operators and, therefore, will not be reimbursed. In the case of the Italian company, this decision affects tickets purchased after January 28, while in the case of Renfe it will not be a reason for refunds for tickets purchased after January 31. An exception. What travelers from these companies do have the right to be relocated to another shift by the operator if their trains have been canceled as a result of Adif’s latest request. In the case of Renfe, which has issued its decision in statements that it has collected The Countrythe trains to relocate those affected will be of double composition to double the number of seats and the possibility of canceling the trip has been opened at no cost to the traveler. A new controversy. These delays and the decision not to compensate travelers, understanding that they are due to reasons unrelated to their services, deepen the controversies that have been surrounding railway compensation for months. And Renfe, by order of Congresshas the obligation to compensate again for delays of more than 15 minutes and return the money if the train arrives 30 minutes above the scheduled time. These deadlines were extended to 60 and 90 minutes respectively. in 2024 and They should have returned to their original deadlines in 2026 but this has not happened yet. Photo | trenduck and Renfe In Xataka | Spain has put so many passengers on the train that the Government is already toying with an idea: that we travel standing

the leaked audio of the Adamuz accident between the Iryo and Atocha driver

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“There’s no train coming.” It is the key phrase of the audio that elDiario.es has been published exclusively and in which the conversation between the driver of the Iryo train and the command post is heard. The audio is extracted from the black box of the Italian train that, according to what is knownwould have derailed and seconds later would have been hit by an Alvia that was traveling in the opposite direction, being thrown to the side of the track and to the bottom of a four-meter embankment. The conversation between the driver and the control center traffic has raised all kinds of speculation but, for now, it is part of an investigation that is expected to be very long and that can extend for months. Therefore, trying to conclude what happened or what elements caused the first and second derailments are mere speculation. In fact, the president of Renfe himself, Álvaro Fernández Heredia, pointed out in the first hours that could not be definitively stated that the Alvia train had collided with the Italian vehicle. Audio and its implications In the leaked audios, Iryo’s driver contacts the command center in Atocha to which he explains that he has had “a hitch” on the track. From there they ask him for a contact telephone number and to lower the pantographs, to which the driver responds that he has already carried out the operation. The pantographs are the elements that connect the train with the catenary and, therefore, with the electrical network. A hitch occurs when there is a problem with the pantograph or catenary. In that case, the train is stopped and may suffer a strong deceleration, like a kind of anchor that prevents it from continuing to move forward. In fact, the driver himself explains in the audio that the train is completely blocked. At that point, the communication is cut off and (if there is no skipped audio in between) the driver informs Atocha that has suffered a derailment and is occupying the adjacent track. At that moment, he requests that traffic be stopped immediately and from the command post they assure him that “there is no train arriving.” Next, the person in front of the Iryo train requests that they send emergency services, from ambulances to firefighters, because there is a car on fire and there are injured people on board. The driver then reports that he is leaving the cabin and the audio cuts out. From the audio it is striking that no reference is made to the Alvia (Renfe) train which, it is assumed, would have collided with the Iryo cars and subsequently derailed. Neither the driver nor the command center are aware that this has happened, which opens up two possibilities. With no official information still on the table, what we have remains mere speculation. One possibility is that the impact of the Alvia occurred almost immediately after the derailment with the Iryo and hit it slightly but enough so that the driver, in a stressful situation trying to emergency brake his vehicle, did not notice it. A blow, however slight, at more than 200 km/h could have caused the second derailment and explains why the trains were found 700 meters apart. If this is the case, it is also possible that the driver did not realize at first (in that period between communications in which he announces that he is going to verify the situation of his train) that there is a second accident vehicle because the distance and the fall to the embankment would have hidden the Alvia. Two competing theories This possibility is what the Minister of Transport himself, Óscar Puente, has pointed out. Initially, a time gap of about 20 seconds was targeted between the departure of the first Iryo and the impact of the Alvia. The proximity between both trains would not have allowed the security system warn of the obstacle on the track and stop the train. Now, Puente believes that barely nine seconds passed between the derailment of the Iryo and the impact of the Renfe train. The head of Transportation ensures This would explain why the driver is not aware that a second train has collided with his vehicle. The other possibility is that the Alvia had not yet reached the accident area when the engineer contacted the command post on the second occasion. However, Puente has indicated that the second communication occurs “between three and four minutes after the first”. This means that, if the Alvia train had not collided or had not passed next to the Iryo at the time of the accident, it would have to be more than 13 kilometers from the event, which is the distance a train travels at 200 km/h in four minutes. Tweet from Óscar Puente showing the map of the command post with the situation of the trains In Xataka We have contacted SEMAF (Spanish Union of Railway Machinists) who explain that the LZB system sends information with the position of the train to the command post. There, the train appears on a map like the one shown in this image uploaded by Minister Óscar Puente. On this map you can see how the trains move forward, with their position updated every so often. On each line, they explain, there is a section manager who must remain attentive to the position of each train. For this reason, they say, there are several possibilities but they make it clear that the reasons can be multiple. They explain that there are two possibilities that resonate more strongly. One of them is that the Alvia sent its position past Iryo’s vehicle almost immediately after the crash and from the command post they believed that no train was coming in the opposite direction, which is what was mentioned to the driver of the Italian train. The second is that the Alvia “disappeared” from the map due to Particularities of the LZB system or because damage had occurred on the … Read more

where to look on Renfe, Iryo and Ouigo

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Let’s tell you how to know if your train has been canceled or if it has been delayed. So, whether you are curious or if you are going to the station and want to make sure first, you will be able to do this check. Actually, doing this check today is quite simple, although we are going to tell you what each of the operators does so that you can take it into account and know where they communicate to you. How to know if Renfe cancels your train In the event that Renfe cancels one of its trains, whether Cercanías, Media y Larga Distancia or AVLO, the company will notify you of the cancellation via SMS or email. Therefore, you will have to check the email number that you wrote when registering on their page to buy the ticket. You can manually check for cancellations or delays of this operator through its website renfe.com. In it, you have to go to the section My Trips within Manage your ticket. This will take you to a form where you have to write the locator of your routewhich is at the top of the bill. If you have not logged in with your account, you will also have to enter other information about the trip. If you have installed their mobile app and have logged in to ithaving purchased your mobile data with this account, then you will be notified with a notification or you will be able to check more easily if there are delays or cancellations. How to know if Iryo cancels your train In the event that Iryo cancels your trip, will notify you through your email. Therefore, you will have to pay attention to the email you wrote when purchasing your ticket. You can manually check for cancellations or delays of this operator through its website iryo.eu/es. In it, click on Manage your reservationwhere a window will open where you have to write the locator of your route and your last name or the date of travel, depending on which of these details you know. If you have installed their mobile app and have logged in to ithaving purchased your mobile data with this account, then you will be notified with a notification or you will be able to check more easily if there are delays or cancellations. How to know if Ouigo cancels your train In the event that Ouigo cancels your trip, will notify you through your email. Therefore, you will have to pay attention to the email you wrote when purchasing your ticket. You can manually check for cancellations or delays of this operator through its website ouigo.com/es. Inside click on My Reservationsand you will go to a page where you have to write your trip locator and the email you wrote when purchasing the ticket. If you have installed their mobile app and have logged in to ithaving purchased your mobile data with this account, then you will be notified with a notification or you will be able to check more easily if there are delays or cancellations. If you bought your ticket through a third party If you bought your ticket through a third partylike Trainline or similar pages, then you can do two things. First, you can look on the ticket to see which train operator is yours, and then follow the steps we told you before. But if you go to the website of this buying and selling website and go to your reservations or your travel list, they should also inform you there. In Xataka Basics | How to claim money for your Renfe, Ouigo or Iryo tickets if there are delays and cancellations, and how much corresponds to you in each case

everything we know about the collision between an Iryo and Alvia from Renfe in Adamuz (Córdoba)

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On January 18, 2026 at 7:40 p.m., a collision occurred between an Iryo train and an Alvia train in Adamuz (Córdoba) in what is the most serious railway accident in Spain since the derailment of a train in Santiago de Compostela in the area known as the A Grandeira curve. The accident is the first to occur since the high-speed lines were released in our country. When we write these lines, 39 deaths have been recorded but rescue efforts continue. What has happened? On January 18, 2026, an Iryo train that had left Malaga heading to Madrid at 6:40 p.m. derails near the town of Adamuz (Córdoba)once you have passed this stop. The derailment occurs on a straight line and leaves the last three cars of the train off the track. At that moment, an Alvia (Renfe) train traveling in the opposite direction and that had left Madrid bound for Huelva collides violently with the Iryo wagons that were occupying its track. The violence of the crash knocks this last train off the track and ends up at the bottom of an embankment. Emergency services are located on both trains at a distance of 800 meters. Click on the image to go to the originalgal tweet The victims. According to the latest count of deaths and injuries provided by the emergency services to EFE There are 39 deaths and 73 injuries that have required hospitalization. Of them, 25 are seriously injured. In addition, 173 people with minor injuries have been recorded. It is estimated that 100 people were traveling on the Alvia train to Huelva and 317 passengers were traveling on the Iryo train. Renfe has set up a telephone number for family members: 900 10 10 20. Both companies have set up spaces for family care at the Atocha, Seville, and Córdoba stations. Renfe has also set up rooms at the Málaga and Huelva stations for this same purpose. In addition to the regional and municipal emergency health services, the Junta de Andalucía has sent 16 forensic experts and the Military Emergency Unit (UME) has mobilized 37 soldiers and 15 vehicles. Click on the image to go to the original tweet What is known about the accident. At the moment, little and it is expected that the investigations will take time. At a midnight hearingTransport Minister Óscar Puente described the accident as “rare and difficult to explain” as well as “tremendously strange.” The circumstances are still unknown but it is necessary to investigate why the Iryo train left the track on a straight line. At the moment, it is believed that at the time of impact, the Iryo train had reduced its speed but the Alvia was traveling at 200 km/h. Puente has also highlighted that the infrastructure had been recently renovated with an investment of 700 million euros and that the renovation work had been completed in May in the area of ​​the accident. As for the Iryo train, it was “relatively new, practically new that I don’t know if it lasts four years.” They have asked to wait for the accident commission to have more information about what happened. The trains. Iryo is an Italian company which has been operating in Spain since 2022 and whose capital is contributed by Air Nostrum (25%), Globalvía ​​(24%) and the Italian public operator Trenitalia (51%). In Spain they use Hitachi ETR1000 trains also known as Frecciarossa 1000 (red arrows). In his search to replace AVE vehicles, Transport Minister Óscar Puente has shown interest in these vehicles, which are considered among the most modern and advanced in the world. They are manufactured by the Japanese Hitachi in Italy and can move 457 people. They have a maximum approved speed of 380 km/h but in commercial services they do not exceed 360 km/h. In Spain, the maximum speed they can reach is 300 km/h. The Alvia train that collided with Iryo’s vehicle is from the 120 series. These trains have variable gauge capacity and are manufactured by CAF and Alstom. On international gauge roads they can reach 250 km/h and on Iberian gauge they reach 220 km/h. It is believed that at the time of impact it was traveling at 200 km/h. Its capacity varies between 238 and 270 seats.. Click on the image to go to the original tweet Cancellations. At the moment, traffic in the southern high-speed corridor is completely suspended. The emergency services have already warned that the corridor will remain closed throughout the day on Monday. Thus, all services between Madrid-Córdoba and the branches to Seville, Málaga and Huelva are suspended. In addition, services to Cádiz, Algeciras and Granada have also been suspended today. Those affected They can claim the return of the ticketssince the service is not provided. Photo | Álvaro Fernandez Heredia in X In Xataka | When Iryo and Ouigo began to compete with Renfe they did so by lowering prices. Those days are not coming back

Since Iryo and Ouigo compete with Renfe, we have had ultra-cheap high-speed tickets. Everything has an end

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There is a problem in the supply of high-speed trains in Spain. We believed that with the arrival of competition to Renfe we ​​would see ticket prices reduced. This has been the case during the last four years and in different regions, but now the three operators have begun to raise their rates in most corridors during the third quarter of 2025, according to the latest report of the National Markets and Competition Commission (CNMC). The change of trend. In the Madrid-Barcelona corridor, the busiest in the country, prices rose by an average of 25% compared to the same period in 2024. Iryo led the increases with an increase of 52.9%, placing the average ticket at 63.82 euros. Renfe AVE raised its fares by 13.3% to 70.58 euros, while Ouigo, traditionally the cheapest option, increased its prices by 20.2% to reach 51.86 euros on average. The context that explains the rise. The withdrawal of Avlo, Renfe’s ‘low cost’ brand, from the Madrid-Barcelona corridor in September after cracks were detected in the bogies of its Avril trains, has reduced the supply of tickets economical on the most popular route. This has caused the remaining operators to adjust their rates upwards. Despite the increase in prices, tickets are still 26% cheaper than before the liberalization of the sector in 2020, as indicated by the CNMC. The exception: Andalusia. In this Autonomous Community, the evolution is different. The entry of Ouigo in January 2025 on the Madrid-Seville and Madrid-Málaga/Granada routes caused a price war which has kept rates down. On the Madrid-Málaga route, only Iryo raised prices (+2.6%), while Renfe AVE lowered them by 8.9% and Avlo by 15.3% to compete with the 32.54 euros on average offered by the French operator. In Madrid-Seville, the average price fell by 2.8% despite the fact that individual operators such as Iryo (+12.5%) and Renfe AVE (+0.9%) did make their tickets more expensive. The Levantine corridor. Regarding routes to the Valencian Community, these show moderate increases. In Madrid-Valencia, prices rose by 1.3% to 30.56 euros on average, the cheapest ticket on the entire network. In Madrid-Alicante, the increase was 1.5% to 37.96 euros. Iryo was the one that increased its fares the most on both routes (with increases of 24.6% and 23.9% respectively), while Ouigo maintained its low price strategy with slight reductions. The thing is about profitability. The Minister of Transport, Óscar Puente, has been publicly demanding this price increase in recent months, going so far as to accuse Ouigo of operating at losses and dragging Renfe into an unsustainable dynamic. And while the rest of the operators have been gaining ground, we are now at a point where they are looking for the economic viability of their operations, and that is where the price increases come in. The balance of passengers. Despite price increases, demand remains robust. High speed will reach almost 40 million travelers in 2024, 77% more than in 2019, before liberalization. In the third quarter of 2025, routes such as Madrid-Málaga/Granada (+17.7%), Madrid-Seville (+13.2%) and Madrid-Alicante (+8.9%) reached record passenger numbers. Only Madrid-Barcelona registered a slight decrease of 0.3%, possibly weighed down by the withdrawal of Avlo and the increase in fares. The future of the sector. After four years of aggressive offers by the rest of the high-speed operators, the sector seems to be entering a phase of maturity in which it seeks to attract travelers without losing sight of the sustainability of the business. Renfe maintains a market share of 62% in most corridors, although in Madrid-Valencia it is already at 50%. It will be very interesting to know the figures in the coming quarters to know how the panorama evolves. Cover image | Jose Garcia Nieto In Xataka | High speed in Madrid is at risk of collapsing. And that’s why Adif wants to send her to Parla

It is the new battlefield in the price war against Ouigo and Iryo

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Just a few days ago, Trainline confirmed what we began to suspect for a long time: trains are rising in price. According to their data, Renfe, Ouigo and Iryo have increased their rates up to 40% in some cases and are forgetting their price war. Or they seemed to be forgetting. Because Renfe has pressed the accelerator in Andalusia. The offer. From Madrid to Seville or Malaga for seven euros. It is Renfe’s temporary offer which will be active between November 14 and 18. Every day a limited number of places will leave with ridiculous prices to move through the Andalusian corridor, with stops available in Ciudad Real, Puertollano, Villanueva de Córdoba, Córdoba, Puente Genil or Antequera, in addition to the cities already mentioned. The trains, of course, are part of the AVLO offer, the service low cost of Renfe that fights with Ouigo and Iryo to attract passengers at lower prices. The difference with the AVE lies, above all, in a greater number of stops and therefore a travel time that is usually longer. Price war? In recent months we have seen how high speed prices have risen. And they have risen a lot, in some cases. The most recent data is brought and collected by Trainline, the train ticket price comparator Expansion. Trains have become more expensive by up to 40% in one year on the Madrid-Barcelona corridor. The data reflect something that Álvaro Fernández Heredia, president of Renfe, already warned. “If they raise the price, we will follow them”announced a few weeks ago in an interview with Chain Being in which he also attacked his rivals, warning that they would have to explain why they come to Spain to lose money. The data of the CNMCwhich always arrive with some delay (the latest refer to the first half of the year) also point to an increase in the price of tickets but it is Madrid-Barcelona that has concentrated this growth. In the Andalusian and Valencian corridor, prices have fallen year-on-year. The Andalusian runner. The departure of the AVLO on the Madrid-Barcelona route, which does not have a confirmed return date, confirms that this route is the most expensive in Spain because its travelers are less susceptible to price variations. In fact, it is the corridor with the highest average price for all operators and in their sum, with a cost of 63.14 euros on average for the traveler and an increase of more than 15% compared to the first half of last year. In Andalusia, however, things are very different. Madrid-Málaga has maintained its year-on-year prices despite the fact that high speed has increased in general terms (-1.2% compared to the first half of 2024). And Madrid-Sevilla has dropped by more than 8%. In the absence of new data from the CNMC, we do know that Renfe increased the prices of its AVLO compared to the previous year by 3.4% but reduced those of the AVE by 3.8%. Taking into account that the average ticket price of the latter is 55.92 euros compared to 42.44 euros for the AVLO, the reduction is more noticeable than the increase in its range low cost. Ouigo in Andalusia. It must be taken into account that Ouigo arrived in Andalusia at the beginning of 2025, which is why last year two companies (Renfe and Iryo) were competing. The French company saw clearly that it had a gap to gain in the Andalusian corridor and that it was more sensitive to price variations than Madrid-Barcelona, ​​which is why It partially removed its trains from the latter and focused them on the southern corridor. Consequently, prices fell and in the absence of the CNMC making public the report that includes the data for July, August and September, already in June we saw a substantial reduction in the price of tickets compared to 2024, with falls of more than 28% in Iryo, greater than 22% in the AVE and 26% in AVLO. On average, prices that month fell 25.4%. In recent months, the battle in the southern corridor has continued. To the Renfe offer we must add the one that promoted Ouigo just a few weeks agoconnecting Barcelona with Seville for just over 20 euros. A way to continue competing in Madrid-Barcelona while maximizing resources. direct marking. The launch of new offers shows how Ouigo and Renfe mark each other closely. The Andalusian corridor in the first half of the year has been the place where Ouigo has put the most effort and where it has differentiated its prices the most from its competitors. In Madrid-Barcelona, ​​the difference in the average price between Ouigo and Renfe remained below two euros. In Madrid-Valencia and Madrid-Alicante it was even less, just a few cents. In the Andalusian corridor, however, Ouigo tickets were sold almost five euros cheaper than AVLO tickets in Madrid-Seville and the same situation was repeated in Madrid-Málaga. Photo | Smiley.toerist on Wikimedia In Xataka | If the summer has taught us anything, it is that Spain does not need more trains. You just need them to work.

Iryo arrived in Spain with a very ambitious plan to tighten the screws on Renfe. It has just asked its Italian parent company for a ransom

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Iryo has a problem in Spain: it can’t get clients. Or, we should say, it does not get enough clients to start making its railway project profitable in our country. Its occupancy rate in each and every one of the corridors is better than that of Renfe or Ouigo. In some cases it is certainly worrying. This is leading it to lose tens of millions of euros. And they have already asked Italy for help. 32 million euros. They are the ones that Iryo has lost in 2024. The losses are added to the 79 million euros that the company already lost in 2023 and the occupancy rates of 2025 are not inviting optimism. Although the company defends that They aim to be profitable this yearthe truth is that they had to pick up the phone and dial a number that begins with +39. Help. The call for help has reached Italy. In November 2024Trenitalia has already increased its participation in the company to go from 45% of the capital to 51%. The objective was clear: to provide the Italian parent company with full control of the company and, in this way, have greater room for maneuver to provide it with funds. However, the process to achieve profitability has become complicated. Air Nostrum and Globalia, which are part of the company’s shareholders, committed to putting up 15 million euros more to face possible losses this year. This economic push is just one more within a package that provides aid which has already had contributions of 44.7 million euros in April of last year and almost 35 million euros in the summer of 2024. The occupation. One of the problems that Iryo has encountered is that it cannot fill its trains. If we go to the CNMC datathe Italian company has the worst occupancy data of all Spanish high speed. Madrid-Barcelona: Occupancy of 96.4% (Renfe 112%, Ouigo 99%) Madrid-Seville: Occupancy of 83.2% (Renfe 93.3%, Ouigo 86.4%) Madrid Málaga-Granada: Occupancy of 82.2% (Renfe 93.3%, Ouigo 93.9%) Madrid-Valencia: Occupancy of 70.2% (Renfe 73.3%, Ouigo 88.8%) Madrid Alicante: Occupancy of 66.6% (Renfe 75.9%, Ouigo 87.8%) Added to this is that its power to attract customers by price is much smaller than that of Ouigo since only in Madrid-Alicante does it offer cheaper tickets than those of the French company and for just a few cents. In the rest of the corridors, Iryo is more expensive than the services of Ouigo and AVLO (Renfe). The plans. Yet, Iryo continues defending who aspire for 2025 to become their turning point. They plan to balance their accounts this year and make the jump to profits in 2026 and 2027. To do this, they trust in the arrival of new trains that will expand their capacity and allow them to play on price, first by lowering the price of the ticket and, second, by amortizing Adif fees more easily. In the words of its CEO, the company hopes that Galicia can be another beta where it can make money. However, it must be taken into account that the line moves between the Iberian width and the international width. S106 trains that can “jump” between both tracks are committed to Renfe and the only way to operate would be with a transshipment, which is more costly in time and less attractive to the customer. But it is not the only case. Perhaps the most worrying thing about Iryo’s situation is that, at the moment, Renfe and Ouigo are also losing money with high speed in our country. Since the market opened, the benefits have been exceptional. In 2024, Ouigo received an additional 25 million from SCNF, its French parent company, to cover losses. The initial investment of 200 million had to be expanded given that the company plost more than 40 million euros only in 2024. It is one of the reasons why the Government alleged that from France they were doping the company economically to weaken rivals. Despite everything, Renfe has also suffered heavy losses with high speed. In 2023 they exceeded 120 million euros in losses although in 2024 profitability has already been closelosing in this case about three million euros. Of course, Renfe Viajeros (the part of the company that competes with Ouigo and Iryo) did achieve just over five million euros in profits. Photo | Trenduck In Xataka | Spain wanted to turn the train into the great alternative for traveling in summer. Renfe has never had so many dissatisfied customers

How to claim the money from your Renfe, Ouigo or Iryo bills if there are delays and cancellations, and how much corresponds to you in each case

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We will explain what are the conditions for Ask for money returns on your trains late. In both Renfe and Ouigo or Iro, there are compensation policies for when trains have quite long delays, although the amounts to be returned depend on each company. In most cases the 100% of your ticket with delays greater than 90 minutesalthough we are going to specify the rules of each company. The money that is returned to you depends on how late your train reaches the destination. In addition to what we are going to tell you, you should know that the legislation points out that companies have to offer you a path of the path in the 100 minutes following the planned exit of the delayed train. If not, you can go on your own to another train, coach or bus supplier, and the company responsible for the delay has to reimburse the “necessary, adequate and reasonable derivative costs.” Claim your Renfe tickets Renfe has a punctual commitment for which he commits return 100% of the ticket with delays of more than 90 minutes. This standard applies to all its high -speed and long distance trains, including AVE, Avlo, Alvia, Euromed or Interity. And if the delay is 60 to 90 minutes, then 50%is returned. In the case of medium distance trains25% of the cost of the ticket is returned to exceed 15 minutes of delay, and 50% when it exceeds 30 minutes. In these trains you will return 100% of your ticket if the delay exceeds 60 minutes. You can request compensation after 24 hours From the arrival of the train, with a maximum of 3 months to request it. Claim your ouigo tickets Ouigo offers An alternative transport In the event that a cancellation is suffered, and gives you a 30 -day AMRGEN to change the ticket for free and without any cost. Come on, if you cancel a train you can buy the ticket for another of ouigo, and if you buy it is more expensive you will not have to pay the difference. It is also offered A reimbursement for cancellationthat you can be returned to the card you used to buy it or in the form of a voucher. As for the amounts, 100% is returned if the delay exceeds 90 minutesand 50% from 60 minutes. The best thing is that the ouigo itself will send you an email if there are delaysexplaining the steps to follow. You can also access the information in the section My reservations of its website within one month. Claim your Iro Bullets Iro will return you 100% of the bill with delays greater than 90 minutesand 50% from 60 minutes. The reimbursement request will be able to do it through its website, its mobile app or in the train stations themselves. In the event that the trip is not made, when the cancellation is done in the 48h prior to the start of the Iroo trip you have to provide you with ortho train or means of transport to your choice, under conditions equivalent to that of your money, or simply return the cost of the ticket. If the cancellation is in the previous 4 hours, you will also be entitled to compensation of twice the amount of the ticket. In Xataka Basics | How to use Trainline to get the best and most train tickets in Spain

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