university

In Spain, more and more parents go with their children to complain to the university. In Tokyo they have “monster parents”

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The image was so utterly disconcerting which didn’t take long to go viral. A few weeks ago the University of Granada it was news because a vice dean of the Faculty of Educational Sciences hung a poster reminding that teachers “do not serve parents”, and insisted: “All enrolled students are of legal age.” something similar made by the University of Oviedo, which also hung a similar poster pointing that their students are now adults and the regulations limit the information that the center can give to their parents. The phenomenon is not, however, exclusive to Spain. In Japan, overprotective parents have become such a serious problem that it has forced the authorities to move tab in schools. The goal: protect teachers. New guidelines. That a body like the Tokyo Metropolitan Board of Education publishes guidelines on how schools should act in certain circumstances is nothing new. It is true that these guidelines do not focus on the teaching load, schedules, extracurricular activities or anything that has to do with the education of young people or the organization of the faculty. The objective of the new recommendations of the Council are focused on something else. Basically how teachers should act when they encounter what in Japan they have already started to call (and not without reason) ‘monster parents’overprotective fathers and mothers who do not hesitate to get into fights with teachers, demand accountability and have long discussions about all kinds of issues. But is the problem so serious? It seems so. And there are a couple of studies that help understand it. a survey published in April with some 12,000 public school teachers in Tokyo revealed that 22% claimed to have received “socially questionable” treatment from people outside the school, especially parents. A previous reportfrom just a year ago, prepared by the Japanese Association of Mutual Aid of Public School Teachers, also identified that dealing with students’ parents was a source of stress for teachers. Connected with the karoshi. It’s not just that parents increase teachers’ anxiety. As remember This Week in Asiaeach teacher usually has several classes with dozens of students (about 30), so in the end the meetings and telephone conversations with parents end up becoming an extra workload that lengthens the faculty’s day. Sometimes several hours every week. A recent report on karoshiknown as “death from overwork”, reflects that during the last three years the education sector has been one of those with the highest percentage of personnel who work more than 60 hours per week. They are only surpassed by transportation, logistics and hospitality. “Irrational requests”. Why do they complain? ‘monster parents’? What makes them show up every now and then at their children’s teachers’ offices, send them messages or keep them on the phone for hours? The Japan Times speaks of “irrational requests” related to students who refuse to go to class or have been reprimanded, but other media cite stranger cases. This Week in Asia refers complaints from parents upset because the cherry trees had not bloomed in time for their children’s entrance ceremonies, about the taste of school menus or about insect bites. “There are two types of parents, those who are demanding but kind, who sometimes offer us gifts, and those who seem to always be dissatisfied, no matter what,” says one teacher. Of insects and girlfriends. Tsuji, professor of sociology of culture at Chuo University in Tokyo, recognize their fear that the phenomenon is going beyond schools and reaching faculties. “These young people are in college and yet their parents insist on telling their teachers what they should do,” he says. “The university has received complaints from parents about the quality of the food and one mother called demanding to know why her son had not made new friends.” Not long ago, she herself had to assist a mother who was worried because her university son couldn’t find a girlfriend. “I didn’t know what to answer,” he confesses. Other teacher relates the ordeal that school trips entail. “Parents call or message teachers at midnight or even later to ask what their child needs to bring, where to meet, what time they need to arrive, what they’re going to see, and so on.” The most curious thing, he regrets, is that all this information is given to all students well in advance. putting order. Against this backdrop, the Tokyo Board of Education has issued a series of guidelines for metropolitan centers. The goal? That their teachers know how to act in each case. Your guidelines are clear and simple: meetings with parents will no longer last 30 minutes a week, a maximum of one hour in special cases to prevent them from interrupting the rest of their work. In these meetings there will also be at least two teachers and if the parents insist on meeting with the center, the case will pass from the teachers to the management. From the fourth meeting onwards, other professionals will come into play to address the matter, such as psychologists or even lawyers. Of course, the talks will be recorded and if necessary (if a parent loses his manners) a security company or even the intervention of the police. Because? The big question. What explains the phenomenon of ‘monster parents’? Although in Tokyo the focus has been on schools, not so much on faculties, the backdrop is not different from that of the controversies that have arisen here in Oviedo or Granada: protective parents and the diminished authority of teachers. “This problem has been increasing in recent years,” Tsuji confesses.who remembers that in the middle birth crisis In Japan, parents are invested in the well-being and academic success of their children. Added to this are cultural and social changes, which include the fact that new parents come from educated generations who feel more authorized to deal with teachers. Images | Egor Myznik (Unsplash) and Stephanie Hau (Unsplash) In Xataka | There is a national symbol that Japan has kept unchanged for generations: a very expensive … Read more

Two students have the same university degree. One will go further than another: whoever comes

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Where you come from matters a lot if we talk about “social elevators.” Without going too far, the problem nuclear of housing for young people is not such depending on the family that has touched. But these inequalities begin to be noticed much earlier. In fact, it has been found that even the university degree itself does not depend so much on the grade, but on your origins. Gap after the title. a study from the National Bureau of Economic Research with massive data on graduates from public universities in the United States show that, even when students have the same major, the same grades and leave the same institutions, those who come from low-income families finish five years later earning substantially less than their peers from families with more resources. In other words, this means that graduating (which for years was the central objective of equity policies) does not close the gap, it simply transfer to the labor marketwhere he reappears strongly despite having followed the same academic itinerary. The first job. When the researchers adjusted the data by including characteristics of the first job (starting salary, company size, average employer salary level and sector) the gap between poor and rich graduates fell by a third of its original size. This result indicates that a large part of the inequality does not occur years later, but in the instant of jump to the market: the first salary alone explains almost half of the income difference in year five, and other attributes of the first job destination added another substantial part. In other words, that first match between graduate and employer weighs more for future economic trajectory than most previous academic factors. The differences. There’s more, as research indicates that graduates from lower-income households tend to reach the end of their degree less likely to have a secure jobaccept offers with lower starting salaries and enter companies that, on average, pay less and offer fewer promotion and training options. Every extra thousand dollars in starting salary is associated with seven hundred dollars plus five years afterwards, and those who remain in first place for at least two years register several thousand more income in the medium term. This suggests that, even without differences in talent or record, the social origin determines the type of first job that is accessed, and that starting point chain conditions what happens later. Implications. In a political key, the picture that emerges the work forces us to shift the focus of intervention: it is not enough to guarantee access and graduation if inequality re-establishes itself just as we cross the door of the labor market. The researchers say that if the first job explains a good part of the gap, then the policy that aspires to real mobility must act explicitly about that transition (early information, networks, search preparation, paid internships, matching with better quality employers) because that is where today the nuclear difference is formed between equals on paper, but different in origin. Without that final layer, the title stops functioning as a ladder of equality and becomes a filter that validates inequalities that are already written before the first contract. The weight of origin. In short, the evidence suggests that inequality reappears in the transition to work because the resources that mattered before university (social networks, early information, financial cushion and room to wait for a better offer) continue to operate when the time comes to choose the first job. Those who can finance a few months without salary can reject bad offers and wait for a better one, and those who cannot, accept the first one. Those who have relatives or contacts in large companies obtain recommendations that reduce entry friction, and those who do not compete blindly. Even the most sensitive information about how, when and where to apply is unevenly distributed. From that perspective, the “first step” is neither chance nor pure merit: it is a translation in labor terms of the previous advantages that are not seen in the academic record, but that determine the quality of the first contract, and of a “bright” future or simply a future. Image | Pexels In Xataka | The paradox of the “American dream”: the place where it is least likely to be achieved is the United States In Xataka | The dream of young Spaniards is no longer buying a house: it is waiting for their parents to donate it to them

A poster at the University of Granada uncovers one of the big problems of generation Z: “helicopter parents”

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The Faculty of Educational Sciences of the University of Granada has become famous this week for a simple paper poster that has become viral on social networks. In the message, posted by the Vice Dean of Internships, you can read: “Parents are not attended to. All students enrolled in internships are of legal age.” Among thousands of other users, the poster was spread by the professor at the University of Granada Daniel Arias Aranda in your LinkedIn profile, stating: “When you have to put up this sign at the university, something is going wrong. Dear student: solve your own problems and don’t boss around mom and dad. Remember, the age of majority in Spain is 18.” Debate in networks: autonomy and maturity. The reactions on social networks have not been long in coming, with an intense exchange of opinions between students, families and teachers. There are those who strongly defend that the students “are too old to defend themselves,” as one student pointed out. interviewed by Antena 3and that “it makes no sense for parents to go to manage exams or tutorials.” Tap on the image to go to the original message On the other hand, the general secretary of the Association of Friends of Vicente Aleixandre responded to the message of the professor from his account on Another user went even further, thinking that “It should even be illegal, a person of legal age is no longer represented by his parents in legal dealings unless a judge determines otherwise; I consider that assisting parents goes against the autonomy of the student’s will.” helicopter parents. In the background of the conversation hovered – pardon the redundancy – the concept of “helicopter parents”, a term coined in 1969 by the writer Haim Ginott in his book “between parents and children“. The term describes the behavior of mothers and fathers who are so attentive to every issue of their children that they often intervene in processes that they, as adults, they should resolve on their own. Especially in university or work matters. However, a study revealed that this excess of control can lead to children with problems resolving conflicts and dealing with daily stress, something that would make them more anxious and dependent. Although the staff of the University of Granada I remembered in The Country They remember that, fortunately, these are “completely isolated cases”, the placement of the poster was motivated because some parents have come to make complaints, manage enrollment or request explanations directly from the university staff on behalf of his children. “In these cases, I explain to the mother that what needs to be promoted is the student’s critical reasoning, that he is the one who refutes a correction, not his parents,” he declared to The Country José Ángel Morales García, professor of Neurosciences at the Complutense University of Madrid (UCM). A new parent profile. Beyond the helicopter parent phenomenonanother of the social keys that explain the rise of the debate is that current university students belong to generation Z, whose parents belong to generation X or millennials, born between the seventies and the nineties. This generation of parents was the first to go massively to university in Spain and is made up of professionals who have worked in multinationals, which gives them sufficient solvency to feel like legitimate interlocutors with teachers, academic staff and even before recruiters for a jobcoming to assume a more leading role than the student or candidate themselves. Compared to previous times, the fact that a greater proportion of parents have university experience has changed the relationship with the centers. Now they feel entitled to intervene or debate because they know the system from within. Even so, teachers insist that “the academic relationship is between the student and the university.” The research reveal that encouraging independence during youth improves their maturity and self-esteem. In Xataka | Silicon Valley’s “tech” generation Z has given up alcohol: its new fun is 92 hours of work Image | Pexels (Arina Krasnikova), Daniel Arias Aranda

A university used an AI to hunt down students who used AI. The result was a predictable disaster

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What has happened? They count in Futurism that in 2024, the Australian Catholic University accused about 6,000 students of academic misconduct. At least 90% of cases were related to the use of AI for cheating. What is striking is that the university itself used an AI to issue these accusations, many of which were erroneous. Why it is important. It is one more example that AI is not yet reliable. We see it constantly with wrong results and hallucinations. The Australian university is not the only one that has relied on AI to accuse its students, it is a practice quite common and there have been others similar cases. The reality is that AI text detectors are also AI and, at least for now, They are imperfect. Turnitin. It is a plagiarism detection software whose first version was released in 1997 and is widely used in universities and educational centers. In 2023 he added a tool to detect texts created with AI and it is the one they used at the Australian Catholic University. The company itself says in its usage guide that the AI ​​detector is not always accurate and should not be used as the sole source when accusing a student. However, according to ABC Australiathe university used it as the only evidence when issuing his records for misconduct. The university version. Allegations regarding AI use included AI-generated works, fabricated references (hallucinations), and the use of AI tools to cite and translate content. The university says at least a quarter of all allegations were dropped after an investigation. They also rejected those in which the only proof was the AI ​​itself and in March of this year they stopped using that software. The dilemma. The emergence of AI tools poses challenges in the educational sector. Hay voices that advocate its banwhile others They defend integration and encourage good practices. UNESCO published a guide to the use of generative AI in education in which they establish rules and obligations, such as privacy protection, age limits and an approach that guarantees ethical and safe use of these tools. Image | Turnitin In Xataka | A teacher corrected a final exam done with ChatGPT, but another AI evaluated it differently and exposed the dilemma

Granada promised them very happy with their new degree of the university. Until his feet stopped

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The University of Granada (UGR) closed the month of June with An important varapalo: Your commitment to the degree in AI It was completely paralyzed. A temporal defeat that is a blow to the city, but not a definitive goodbye to a key degree for its curriculum. Granada wanted to join the wave. In September 2024, the University of Granada proposed the application for verification of the degree in Data Sciences and Artificial Intelligence. One shared with the city of Melilla, and in which students were sought to form one of the most demanded fields of today From this 2026 course. The answer has been a no. For now. What happened. The UGR faced an unfavorable report by the Agency for the Scientific and University Quality of Andalusia (ACCUA). The most immediate translation: Pedro Mercado, rector of the university institution, declared on Monday, June 30 that The beginning of the titles for the month of September would not be reached. The more than 1,100 pre-registered students In the degree they were in Limbo, forced to bet on other UGR formative alternatives. The degree was paralyzed, but not definitively. The University of Granada must make the modifications required by the organization to obtain green light from September. Juanma Moreno, president of the Junta de Andalucía, has assured that The administration will have “everything ready” to start the course in September In case of the issuance of a favorable report. Why acua. Accua It is the main quality evaluation agency in Andalusian universities. Without a favorable emission, the necessary filter is not passed to give the green light to the degree. This is the first time that the entity issues an unfavorable report for a degree of the UGR and, without it, there is no free way. In summary accounts: The university approves the application for degree verification. ACCUA (in the case of Andalusia) Check if the degree meets the quality standards required by the European Higher Education Area (EEES). The Junta de Andalucía analyzes the economic viability and planning of resources of the degree, once approved. The Council of Universities, at the hands of the Ministry of Science, Innovation and Universities, reviews whether the title of adjustment to the general framework of the university system. With all previous checks, the degree is officially recorded Why is it important. Spain is trying create a quarry of experts in the counterrelojto cover the current offers without covering in AI and data science. The country needs cover more than 4,000 positions Deserts in these territories, waiting for 2025 for both training offer and professionals with the necessary skills to start covering them. Universities are trying to integrate AI and modify the stem curriculum Not to be left behind and face an inevitable problem: who enrolls from a degree in 2025 will be in … 2029. And there the labor market will be completely different. Amparo Alonso, president of the Spanish Artificial Intelligence Association Between 2013 and 2021, he collected for Xataka that the key will be to “explain the scientific foundation behind”, and not so much programming languages or current technologies. Spain and AI at University. In this acceleration for integrating AI as a university competence, The Community of Madridthe Valencia Polytechnic Universitythe University of Leónthe University of Malaga and the University of Jaénare some of the few who have dared with public degrees focused on data science, cybersecurity and artificial intelligence. In their programs, basic pillars such as: Data structures Learning systems GENERATIVE AND COMPUTATION IN THE CLOUD Programming techniques Regulation and legal framework The experts themselves suggest that the key to learning will be to know their pillars and be clear that there is not a single path: The university is a good alternative, but not the only. Key to Andalusia. The degree in Data Science and Artificial Intelligence responds to a key academic strategy for the technological development plans of the Andalusian Board in cities such as Malaga and Granada. The community led by Juanma Moreno has been trying to become a key technological hub in Spain, with great initiatives such as the Andalusian Technology Park in Malaga, capture of large companies (Vodafone, Salesforce) Chips manufacturing centersand degrees in artificial intelligence in Jaén either Almería. Clear victories, as Google’s first cybersecurity center in Spain In the center of Malaga, they place the community in a competitive and ambitious position. And Granada, on a smaller scale, is willing to follow its steps. Image | How to practice languages using artificial intelligence

The University of Oxford has found reservations of an energy source for 170,000 years. And he has the recipe to exploit them

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In a world that seeks to leave behind fossil fuelsthere is a gas that has begun to be outlined as the promise of A clean future. Its potential as an inexhaustible source of Green energy It has aroused both enthusiasm and frustration: producing it without contaminating is still expensive and technologically complex. However, a group of scientists could have found the key to hydrogen under our feet, from the very depths of the earth. Clean gold underground. We have told it On other occasions. Hydrogen has been long promoted as a key piece in the transition to a future without emissions, but also as an essential resource for modern life: in addition to being a clean fuel, it is indispensable for produce fertilizers that support half of the world’s population. The problem? That 99% that is used today It comes from hydrocarbonswhich represents around 2.4% of global carbon dioxide emissions. With a projected demand of 90 million metric tons in 2022 to some 540 million in 2050the challenge is monumental. Until now, cleanest solutions (Like electrolysis with renewable energies or carbon capture) have failed to be economically competitive. Here appears the new Oxford study Posted in Nature: The earth could have solved the problem for us millions of years ago. An unexplored reservoir. In this way, Oxford researchers together with professors at the University of Durham and Toronto have revealed that the continental cortex of the Earth has generated, throughout the last geological millennium, sufficient hydrogen amounts to supply the energy needs of humanity For at least 170,000 years. This immense reserve, natural and emission free, remains largely trapped undergroundintact. Although until now the measurements were sporadic and scattered, the New job It offers for the first time a coherent framework, a “map” if you want, to locate these reservoirs: a “Exploration recipe” (They call it) that details the types of rock, temperatures, fluids and geological conditions necessary for hydrogen to form, migrate and be trapped in exploitable deposits. The approach is not theoretical: it is designed to guide the commercial search for natural hydrogen globally, with the potential to radically transform existing energy models. Ingredients, processes and threats. Such as Professor Chris Ballentine explained in a statementleader of the study at the University of Oxford, finding hydrogen in the earth’s crust is like baking a sufflé: if one fails in any component (quantity, temperature, time or type of rock), the result will be useless. The study Identify the factors that allow a geological hydrogen system to be viable: from the chemical reactions that generate it, to conditions that destroy itlike the presence of certain underground microorganisms that feed on it. This biological threat, indicated by the co -author Barbara Sherwood Lolar, forces to avoid areas where underground bacteria can consume hydrogen before it can accumulate in usable concentrations. Ubiquitous, diverse and list source. There is much more, since The work It also disassembles previous myths on the origin of hydrogen, discarding as unfeasible the sources from the mantle terrestrial and focusing attention on common formations of the continental cortex. These can be both recent (of some millions of years) as an eldest, and are distributed globallywhich greatly expands the geographical exploration potential. Plus: the crucial, They sayIt is not to find a specific type of rock, but to understand the interaction between the chemical, thermal and historical conditions that favor the generation and storage of gas. From theory to action. Aware of the strategic value of their findings, the authors have founded the Snowfox Discovery Ltd.a company dedicated to locating natural hydrogen reserves with social impact. Its objective is clear: to find competitive, clean and sustainable sources of hydrogen, capable of replacing highly polluting current production and feeding the global energy transition without the need for expensive industrial processes. Yes Geological recipe Developed by these researchers, it can be repeatedly repeated in different regions of the planet, we would be facing the closest to an energy revolution … underground. One that does not require new futuristic technologies or dreams of merger, but simply learn to hear THE SECRETS THAT THE EARTH He has been whispening For hundreds of millions of years. Image | Rita Willaert In Xataka | Green hydrogen consumes huge amounts of water. A new incredibly simple invention allows you to use seawater In Xataka | The doors of green hydrogen from Spain have found its starting point: the Basque Country

A salary of $ 5,400 a month for abandoning the university and getting to work

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In recent years, the idea that obtaining a university degree was synonymous with Professional success. However, Bill Gates, Mark Zuckerberg, Richard Branson, Steve Jobs, Larry Ellison, Jack Doresey or Amancio Ortega did not complete their university studies and that has not prevented them from becoming some of the world’s greatest fortunes. Peter Thielco -founder of PayPal and Palantir has promoted a controversial “Antibeca” for students in their company’s practices. Instead of encouraging Approve everything and be the best of the promotion as they do the usual scholarships, their objective is for students to stop studying and devote themselves full time to work in their company. $ 5,400 for not studying. Peter Thiel’s data analysis company has presented an initiative for its fellows that defies conventional standards. Instead of encouraging the academic training of their beneficiaries, Palantir meritocracy scholarshipoffers them a salary 5,400 dollars a month for a period of four -month practices for those students who have finished high school and have not enrolled in the university. This initiative starts from the position maintained by the company’s directive, with Peter Thiel to the front, on the value provided by university education. “Everything you learned at school and at the University about how the world works is intellectually incorrect,” said Alex Karp, co -founder and executive director of Palantir In an interview For CNBC. Protest and capture talent in a movement. Beyond being a strategy to capture technological talent before it is put in the radar of the Universities recruitersPeter Thiel scholarship is only one more step in the crusade than the founding millionaire maintains against the US education system. The Palantir meritocracy scholarship is nothing more than the extension of the Thiel scholarship that, as collected Techcrunchthe millionaire has been granting young talents that they want to undertake, under the condition of abandoning their university training. In return, they get $ 100,000 financing to start your company. “The opaque standards of admission in many American universities have displaced meritocracy and excellence. As a result, qualified students are denied an education based on subjective and superficial criteria. Without meritocracy, campus have become culture broth for extremism and chaos,” says the call. In addition, he points out that at the end of the scholarship, candidates will have access to full -time hiring interviews to work in Palantir. “Forget about debts. Forget about indoctrination. Get the title of Palantir “, reads in the Pliego of conditions of the scholarship. Risks to the future professional. Although abandoning the university may seem attractive thanks to the competitive salary and the work experience offered by Palantir, this decision is not exempt from risks, As he remembered Entrepreneur and academic Vivek Wadhwa in Forbes. According to data From the US Labor Statistics Office of 2024, who have a university degree they earn up to 86% more a year than those who only have secondary studies. In addition to the financial impact, leave the university It implies losing opportunities valuable to establish professional and social networks. Connections with colleagues and teachers are usually fundamental to access future jobs or references. To cite an example, Bill Gates and Steve Ballmer They were university colleagues. Although Gates left Harvard months later, his stay served to generate those contacts. University and work reality. Peter Thiel is not the only one who doubts the usefulness of the educational programs of the universities. According toReport data Knowledge and Development Foundation of 2024, 35.8% of university graduates occupy low qualification work, due to disconnection between Competencies acquired at the University and the labor market demands. For its part, areas with high professional demand by companies, such as software engineering and IA engineersthey register A high number of vacancies Because universities are not offering adequate training to cover those vacancies, and it is the companies themselves who assume the internal training of their employees. Less titles, more skills. The study ‘DISMISSED by Degrees’ Prepared by Accenture, Grads of Life and Harvard Business School, he points out that many companies require university degrees for positions where the necessary skills could be acquired through work experience or technical training. This “practical” approach to skills is closer to Model adopted by the FPthan to the traditional university. Hence his success. To deal with this hiring bias, companies such as IBM or Amazon have adopted approaches to Skills -based hiringthat Specific skills value more than traditional university titles. An approach to which It is very supportive Mark Zuckerberg. In Xataka | Some millionaires did not like the ideology of universities, so their own university has been created: an anti-woke “ Image | Flickr (Gage Skidmore, Cory Doctorow)

A university has created a class to help them overcome their telephobia

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Generation Z have been the first generation of 100% digital natives. Have grown with a Smartphone in the hands as an extension of themselves and with permanent Internet access that allows them to do anything with just a couple of clicks. However, there is something that makes less and less: telephone. His phobia a Talk to someone by phone It is such that even a university in the United Kingdom has implemented a class to help its younger students deal with their “telephobia.” Don’t call me, I’m Genzer. A survey of the British Uswitch hiring and telecommunications platform revealed that 23% of young people between 18 and 34 years in the United Kingdom Never attend phone calls. One of the reasons is because, 56% of respondents assume that the call is associated with bad news. The increase in spam and fraud calls has also caused the youngest Extent the calls. Instead, others prefer Asynchronous communication systems such as text messages, emails or social networks, which allow them to think before responding, avoiding the immediacy and possible discomfort of a telephone conversation. Telephone, the new Z disease. According to He informed The British BBC, Nottingham College is organizing training sessions for her students in which trust and protocol are worked during phone calls to help young people from generation z to overcome their phobia to make or receive phone calls, a syndrome known as Telephobia. Liz Baxter, an advisor to that university, assured the BBC that “young people simply have no confidence” to use the phone as their parents or grandparents did, and that leaves them in a clear labor disadvantage. “Telephone -related anxiety is something we are often,” Baxter explained. Telephone anxiety. As he counted Zoia Tarasovasocial anthropologist to Fortunethere are several reasons why generation Z can feel apprehension when speaking on the phone. “This reflects a broader fatigue with immediacy and urgency, where people have tired of the culture of discomfort and obsession with efficiency. People are silently rebeling against this immediacy taking their time to respond to those calls “Tarasova said. Written communication gives them greater control over how they are presented and how they respond. They can edit their messages to reflect exactly what they want to express and find information before answering to avoid uncomfortable or misunderstood situations. In addition, young people fear not knowing what to say, mistake or not understand the other person well, and they are worried about interrupting someone or being interrupted, which they consider disrespectful. Telephone subject. In the telephone communication class, young people affected by Telefobia practice the roles of each interlocutor simulating phone calls to communicate effectively by phone. The objective of this class is to provide students with the tools and trust necessary to develop with ease in This type of conversations. They are taught to plan the calls, to actively listen, to answer questions clearly and concisely, and to handle difficult or unexpected situations. Some of the practical exercises they perform is to call restaurants to obtain information about their schedules or ask about products availability, so that their skills are improving. It is not a minor problem. Unlike Other technologies They can be more or less obsoletetelephone calls are a tool that is still very present in the workplace. That conditions very seriously to those who suffer from Telefobia since they subtract them Opportunities in the labor market. Casey Halloran, executive and co -founder director of the online travel agency Namu Travelexplained to Fortune that telephobia had become a very real problem in its office. “He has never seen anything similar to the generational gap” that exists between the older and young agents. “We have been doing extensive training, offering incentives, observing calls with our veteran representatives and even hiring a business psychologist. After more than two years of this fight, we are almost at the point of giving up and adopting the SMS and the webchat in Place to continue fighting against wind and tide, “the manager lamented. In Xataka | The z -manage the nets than boomers, but have a problem: but they have a much more chew Image | Unspash (Brooke Cagle)

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