Volotea begins to charge extra due to the rise in oil prices on its flights. 97% of passengers have agreed to pay it

More and more airlines are already taking measures to contain the energy chaos that has arisen as a result of the conflict in the Middle East. Although many of them have chosen to cancel a good number of flightsothers have chosen to make their tickets more expensive. One of them has been Volotea. And the Spanish airline has launched a price adjustment policy linked at the cost of fuel which can make the ticket already purchased more expensive up to a week before flying.

Crisis in the Middle East. The blockade of the Strait of Hormuzthrough which it passes about 40% of oil consumed by European airlines, has skyrocketed the price of fuel and forced the sector to look for ways to avoid absorbing the blow on their own. Volotea has been the first Spanish airline to transfer this cost to the passenger explicitly and with its own mechanism.

What exactly has he done. Since March 16, Volotea has applied what it calls the Fair Travel Promise: seven days before the departure of each flight, the airline consults the market price of fuel in public sources and, if it has increased compared to the time of the reservation, charges the passenger a supplement of up to 14 euros per person per trip. According to they count From 20 Minutes, most surcharges are between 7 and 10 euros. And the adjustment can also work the other way around: if the price of fuel drops, the company returns the difference.

What options does the passenger have? The traveler who receives the surcharge notice has a period of 48 hours to decide what to do. You can pay the supplement and continue with your plans, request a full refund of the ticket, or take advantage of the time offered by the airline to modify or cancel the reservation for free up to four hours before takeoff. The company ensures that its customers are aware of this policy before booking, since they must accept it at the time of purchase.

The numbers that Volotea manages. According to data from the airline itself, 97% of affected passengers have chosen to pay and keep their trip. The company interprets that percentage as a sign that the measure “is aligned with customer expectations,” in its own words. In addition, it has canceled a small percentage of flights due to higher fuel prices, although it assures that it affects less than 1% of its total schedule.

Countermeasures. Not all airlines are acting the same. According to Expansioncompanies such as Air France-KLM, Qantas or Cathay Pacific already apply fuel supplements, while IAG (the group that owns Iberia and British Airways) or Ryanair do not do so at the moment. Groups such as Lufthansa or Ryanair itself have asked the European Union to study a joint purchasing model for kerosene, similar to the one that was launched with gas after the Russian invasion of Ukraine.

Why can it go further? If the Strait of Hormuz blockade is prolonged, pressure on fuel prices could intensify. The Airports Council International (ACI Europe) and Ryanair already have warned that the problem of cancellations in the industry could worsen if supply suffers. Spain has some margin thanks to its national refining capacity (almost 9.9 million tons of kerosene per year, according to share El Mundo), but it is not a structural solution. Volotea has moved in a different way, and now we wonder if more airlines will join this strategy.

Cover image | Dylan Agbagni (Wikipedia)

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