Renfe is obliged to compensate for delays of more than 15 minutes starting January 1. The Government wants to prevent it
Renfe will have to compensate users whose trains are delayed more than 15 minutes. It has to do so by order of the Congress of Deputies that approved the amendment that included this detail within the Sustainable Mobility Law. Now the Government wants to torpedo it and is looking for solutions to avoid it. He claims to have reasons for this. The facts. A little over a month ago, The Congress of Deputies approved the Sustainable Mobility Law. in it were collected guidelines to guarantee support for aid for public transport or the first step for a new bus concessional system. But among the amendments that were made to the law, one was also carried out so that Renfe will compensate again to users whose trains were delayed by more than 15 minutes. It was a decision that reversed the decision which the company had taken a year earlier, when it expanded the criteria for returning part or all of the tickets. What had happened? In 2024, Renfe confirmed that it was rectifying its criteria for returning money for tickets. Until that year, the company was committed to returning part or all of the money spent under the following conditions: Delays of more than 15 minutes: payment of 50% of the ticket Delays of more than 30 minutes: 100% payment of the ticket With the changes applied in 2024, Renfe is operating as follows: Delays of more than 60 minutes: payment of 50% of the ticket Delays of more than 90 minutes: 100% payment of the ticket That is, in the first 59 minutes, the user currently does not receive a single euro of the price of their ticket. Previously, if delayed between 30 and 59 minutes, the customer received a full refund of the ticket. Now, by mandate of the Congress of Deputies, Renfe has to return to the previous compensations. That is, it will start returning money after 15 minutes. If nothing changes. And the Ministry of Transportation is looking for legal formulas to prevent this from happening, according to reports from Five Days. When the measure was announced, Óscar Puente, head of the Transportation portfolio, He already announced that they would look for solutions so that the current system does not go backwards. They point out from the media that Transportation lawyers are working against the clock to find judicial support that allows them to maintain the current situation. If not, as of January 1, 2026, passengers and consumer associations will have free rein to claim their money. What about Iryo and Ouigo? To understand why Renfe expanded its punctuality commitments, we must look at the return conditions of its competitors. Ouigo compensates in the following cases: Delay of more than 30 minutes and less than 60 minutes: 50% refund of the ticket in a non-refundable purchase voucher. Delay of more than 60 minutes and less than 90 minutes: 50% refund of the ticket in a refundable purchase voucher. Delay of more than 90 minutes: 100% refund of the ticket in a refundable purchase voucher. Iryo partially or totally refunds the money in the following situations: Delay of more than 30 minutes and less than 60 minutes: refund of 50% of the ticket in purchase voucher or cash. Delay of more than 90 minutes: 100% refund of the ticket in purchase voucher or cash. Inferiority. Since the amendment was approved, what the Ministry maintains is that with this new scheme the company competes under inferior conditions compared to Iryo and Ouigo. Renfe feels that it is being discriminated against in the market because it is the only company that is required to make these compensations while the Italian and French companies have room to play with them. The Government already pointed out this when the measure was approved, pointing out that the amendment (promoted by the Popular Party and approved with its support and that of Vox, Junts, ERC, Podemos and BNG) It was a political maneuver to focus on an alleged chaos in Renfe that, in his opinion, is not such. Furthermore, they point to another argument. The previous punctuality commitments were designed for a structure where only Renfe acted. Now, The trains on Spanish tracks have multiplied and the paradox may arise that a small delay caused by one of its competitors forces Renfe to return the money to its consumers and not to the company originating the problem. a hole. If the change ends up being effective, Renfe needs to make a piggy bank for possible refunds. And if we take into account the antecedents, the returns can amount to tens of millions of euros. In fact, four out of every 10 AVE trains In the summer they were delayed and up to two million travelers who previously obtained some type of refund were left without it. According to the calculations of The WorldIf the situation experienced this summer were to be repeated, the company will have to pay 79 million euros to its travelers. Money that was saved this summer in just three months. The problem has also been increasing because in Five Days They point out that the volume of these compensations remained at 42 million euros in 2023. However, since then Renfe services and traffic on the roads have increased, which increases the risk of delay. Photo | Xataka In Xataka | “There are no places for 10 days”: taking a train to go to work in Barcelona or Girona has become an impossible mission