The Japan telepeage system had a 38 -hour blackout. Japanese drivers chose to continue paying equally

Japan is a Country of contrasts. On the one hand, it is a society in which the Machines of vending With used pantieslabor situations close to slavery wave extreme surveillance. On the other, they are obsessed with cleanliness and they have a strong value system in which the norms are not contemplated to skip. But what happens if you go with your car on a highway, the Toll system It doesn’t work and the barrier is raised? Would you pay?

Well, the same thing happened recently and thousands of people opted for what seemed most correct: pay.

Short. It was on April 8 when the company’s electronic toll collection system NIPPON EXPRESSWAY CENT. (Nexco Central) He stopped working. This implies that cars with telepeaje could not carry out the payment automatically in those positions in which there is no personnel -something that Do not abound at this time in Japan– And obviously the barrier did not get up.

As you can imagine, it was an important problem because They generated great traffic jams. The problem began at night, but was expanding for 38 hours in which 106 tolls were unusable, causing chaos on 17 routes, including those that go to Economic heart of the country, Tokyo.

Huh, pay. The company acted by sending personnel to the toll stalls in which charges could be made manually, but between others it was impossible for the infrastructure and that they could not send operators to all the points, they made the decision to raise the barriers in the affected points. It was the first time that the system failed at this scale from the privatization of Nexco Central in 2005.

Vehicles could pass freely and was the best decision to Avoid bottling during the peak of the next day. What else did Nexco do? Tell the drivers that they will use a form on their website to pay deferred. Interestingly, the drivers who aimed how much they had to pay based on the sections traveled that day and sent the relevant applications are counted by thousands.

The calculations. They were not all, much less. It is estimated that about 960,000 vehicles passed through those tolls during the 38 hours of fault and 3.8% of them They requested Deferred payment. It may seem like a ridiculous figure, but we are talking about some 36,000 drivers who, voluntarily and without any duty, decided to request the option to pay for the “service consumed” that day.

Absolution. All this showed that the TV system It is vulnerable because, when a failure occurs on a scale like this occasion, it could not be react and the only solution was to lift the barriers to avoid major evils. The president of the company, in a very Japanese way, apologized Publicly and promised something: reimbursements and a total of 1,200 million yen, about seven million euros, which stopped entering during error time.

All those who paid would receive the reimbursement of their money in a cordial gesture from the company to ensure equity with those who decided not to pay, but a thing was also remembered from Nexco: although the system fails, drivers They should pay.

And there is the most questionable side in history. The error was due to a Failure in a software update of the teleping system that caused traffic jams and delays at first and, despite being the fault of the company, they wanted users to pay equally.

Images | The Japan Faq

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