This is how the Samsung service that repairs your mobile at home works

The mobile phone has become a Extension of our daily life. Each person uses it in their own way, but in all cases it concentrates key functions: from WhatsApp or Telegram to social networks, online banking or even the work tool of many professionals and content creators.

We rarely stop to reflect on the importance of this device, nor is it necessary to do so. Technology is there to be useful and we take it for granted while everything works. The problem comes when it stops doing it: a serious breakdown is enough to alter that perfect gear and force us to spend time, money and effort to find a solution.

In that context, home repairs have gained ground, a service that responds to two growing needs: Avoid displacements and minimize time without mobile. In big cities they are already common, but now Samsung wants to go one step further with his own proposal. Is called Galaxy Premium repair And I have seen how it works.

Galaxy Premium repair: When the workshop comes to your door

The service is designed for users of the company’s most advanced models. It offers several advantages: the flexibility of schedule repair, the use of original parts and the option of receiving a replacement phone so as not to be incommunicado during the process.

Compatible models are:

For now, Galaxy Premium repair andStá Available in Madrid (Postal codes 280xx), Alcobendas (28100, 28108, 28109) and San Sebastián de los Reyes (28701, 28702, 28703).

To request it, just contact Samsung Electronics Iberia customer serviceeither by chat on the official website or by phone (91 175 00 15).

They will ask for details of the fault and agree on the appointment. The indicated day we can continue in real time by WhatsApp the location of the van and the exact hour of arrival.

In my case, the appointment was a Friday at 10:00. The electric vehicle arrived on time and, inside, it looked like a Authentic portable workshopl. That is the key: official repairs, but at the door of your house.

First the technician reviews the device, prepares it for intervention (maintenance mode, SIM withdrawal, etc.) and, if we want, give us a temporary terminal. The repair takes an average of an hour and a half, according to Samsung, which ensures that they perform “all kinds of repairs both inside and out of warranty.”

At the end of the repair, the technician Returns the device in a black case With the Samsung Customer Service logo blank. It is a bag with cord closure at the top, simple but with a careful finish, which brings an extra presentation to the service.

The displacement of the van has a cost of 100 euros. However, customers of the Z range do not pay anything and those of the S range with guarantee enjoy a 90% discount. In out -of warranty repairs, a previous budget is issued that, in case of acceptance, is discounted from the final amount.

The strategic side behind the initiative

During the demonstration I talked with Alberto Luengodirector of Customer Service at Samsung Electronics Iberia, to know firsthand how this idea arose:

We already had experience in our range of televisions (…) That was what made us think of extending it to the mobile range mobiles, so that a customer who invests on the phone can assess the additional services he obtains when buying a device of that level.

One of the points that most caught the attention was precisely the type of vehicle chosen to carry out repairs. Asked about it, Luengo explained:

The first was the van; We were very clear that it should be electric to access any point in Madrid (…) is crucial, from the point of view of human resources, that the technician’s work space complies with all occupational safety and health regulations so that it works at ease and sits as if it were in a normal laboratory. This helps the reliability of the repair to be equally high.

The new Samsung service does not intend to replace the repair centers, but add an alternative designed for those who value speed and comfort. It is a movement that expands the possibilities within the post of the brand, where The usual routes also are still available: Go to a center, ask for home collection or use the delivery points.

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