Renfe is obliged to return money after 15 minutes of delay. Its president warns that this “would make tickets more expensive”
The president of Renfe, Álvaro Fernández Heredia, assures that the company will not apply from January 1 the new compensation approved by Congress. He argues that the measure is “unconstitutional and generates inequality against Iryo and Ouigo.” Conflict. In November, Congress approved a PP amendment to the Sustainable Mobility Law that forces Renfe to recover its old compensation for delays. These are 50% refund of the ticket from 15 minutes of delay and 100% from 30 minutes. Currently, after the change which the operator made in July 2024, only returns money after 60 minutes (50% of the amount) and 90 minutes (100%). The amendment, which had the support of Vox, Junts, ERC, PNV, Podemos and BNG, sets January 1, 2026 as the date of entry into force. Renfe’s position. Fernández Heredia, has declared in RNE that “in principle, no” there will be changes next Thursday in the travel conditions. According to the president of the operator, the State Attorney’s Office is studying legal formulas to avoid applying the provision. “We have a legal opinion that clearly says that it is unconstitutional,” he said. explained in El País, arguing that it violates principles such as equal treatment, freedom of enterprise and two European regulations on rail transport services. The economic cost according to the operator. The president of the institution estimates the impact of the measure at more than 125 million euros annually, well above the 43 million that Renfe paid in compensation during 2023. As Fernández Heredia clarifies, the increase is not only due to more incidents, but also because the amendment extends compensation to all long-distance commercial services, including Avlo, Alvia and Intercity, not just the AVE. “Whoever wrote this didn’t know what he was doing,” pointed out to the middle. The consequences for the traveler. The president of Renfe warns that applying the new compensation would cause a 10% increase in fares and would displace up to 5% of passengers towards the competition. In addition, it warns that “deficient services that Renfe maintains in areas where Iryo and Ouigo do not operate would be put at serious risk.” “If we want it to be cheaper, provide deficient services and stop where no one stops, what we don’t want is liberalization,” declared in RNE. Inequality. The core of Renfe’s argument is regulatory asymmetry. And while this operator would have to return part of the money from 15 minutes late, Ouigo begins to compensate from 30 minutes (with purchase vouchers) and Iryo from 30 minutes as well. Both competitors only refund 100% of the amount after 90 minutes of delay, just like Renfe does now. “I don’t think this is being done because we want to improve the conditions of travelers, but rather because of an attack on Renfe,” he said. affirmed Fernández Heredia in El País. Legal battle underway. Sources from the Ministry of Transport they qualified the amendment to the media 20 Minutes as “demagogic and populist.” Minister Óscar Puente announced after the approval of the law that they would look for formulas to prevent its application, something that Fernández Heredia has confirmed is being studied. The president of Renfe regrets that the company “is not entitled to appeal to the Constitutional Court, which creates insecurity when it comes to defending ourselves.” He inherits the mark of ppolitical opulism. The president of Renfe was very critical of the parliamentary groups that supported the measure. “It was a slap in the face of Renfe to the Government,” as collected The Country. “It is a populist measure because they do not say that this measure implies ‘raising prices’ and that it will benefit the ‘other two companies,’” added in the interview on ‘Las Mañanas de RNE’. The president of the operator has asked the PP, Podemos and BNG for explanations about why the obligation only affects Renfe. “If we want to provide a guarantee policy and better compensation, the logical thing is that it should be for all travelers.” In Xataka | Public transport faces 2026 with extended aid and the approved Single Pass: there is still one step ahead
