The Klarna CEO dismissed 700 employees to replace them with AI. Now he has replaced himself … with an avatar
In 2022, the European technological giant Klarna (one of the main actors in the world of digital payments), He fired 700 workers To replace them with a chatbot. According to the company, in just one month implementing it, they concluded that the chatbot was able to cover two thirds of the company’s customer service chats. … Read more