a bug that prevents the car from moving

He Renault 5 It is a car that is being liked. We verified this by driving it during our first impressions where we say that it is, without a doubt, one of the cars with which I have felt the most observed. And it is easy to verify with sales.

The deployment in the French car market has been spectacular. During the month of December he fought face to face with the almighty Tesla Model Ywho managed to take away the honor of best-selling electric car in France for just over 100 units (4,807 units of the Tesla Model Y compared to 4,681 units of the Renault 5).

The emergence has been such that with just over two months on the market it has reached close to 10,000 units and has managed to become the seventh best-selling electric car in France, according to data collected by Clean Technica.

But some Renault 5 buyers have reported a worrying bug. One that leaves the car unusable because it does not allow them to move from position N.

A problem that Renault is already solving

The story comes to us through our French colleagues from Jeuxvideowho echoed the case via an official Renault forum in France.

In it, the owner of an electric Renault 5 says that, just a week after purchasing the car, his small electric vehicle does not change gears. It is “frozen in N (Neutral) mode,” he explains in the post that you can read at this link. In it it states that the car cannot jump to D/B mode (to resume driving) or R (to reverse).

Furthermore, he assures that other drivers have had the same problem, as explained to him by the person who towed the car to the workshop. Of a case collected three weeks ago, “he told me that another owner (of whom I attach a photo) had exactly the same problem“he emphasizes in the publication.

In that same publication, two other drivers claim to have had the same problem. One of them assures that it was solved after half an hour and that the vehicle has to be updated.

The problem is known to Renault. In fact, the company itself has offered an official response which explains that they have provided a patch to fix this bug that leaves the car unusable. If this happens, they recommend performing a complete reset of the vehicle, which can take between 20 and 30 minutes. Simply using the car again should have solved the problem.

In Xataka We have contacted Renault, who have guaranteed us that they have no reports that this could have happened in any of the Renault 5s that already operate in our country.

Despite everything, if we find ourselves in this situation and are not at home, Renault also explains that we can wait inside the vehicle for the reset to be completed but that we must comply with the following instructions:

• Make sure the vehicle is not charging.
• Do not use interior lights (dome lights, etc.).
• Do not use screen mirroring, radio or applications.
• Lock the vehicle using the key and/or the button on the instrument panel.
• Wait for the SOS LED to turn off before starting the car again

Photo | renault

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