For sixth consecutive day, the high -speed circulation of the Galician corridor remains suspended. The service between Madrid and the Galician cities is provided only partially and in extraordinary frequencies. We have spoken with Renfe and consumer associations to know what their alternatives are.
Sixth day without bird. Renfe cannot provide the high speed service of the Galician corridor as a whole. So The company itself confirmed it on its social networks but On its website Information about the latest news related to the railway situation between Madrid and Galicia is not found. No, at least, with a first glance.
It is the result of the serious fires that are ravaging Zamora, León and Ourense, which They do not allow for sure to the high speed line. Given the impossibility of guaranteeing an improvement in them and, therefore, an opening of the line, Renfe confirmed almost at 11:00 am that all trains of today Tuesday, August 19, were suspended.
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To (or from) Zamora. The solution that Renfe is giving is that passengers who prefer can travel from Madrid to Zamora or start their trip to the capital in the latter city, if it moves in the opposite direction. It is a patch that also requires adapting to Special schedules because the usual frequencies or schedules are not being fulfilled.
Arriving in Galicia from Zamora or arriving in Zamora from the Galician community has already been in charge of the client. The latter is the one who has to look for life to take the train or reach its original destination. Something that, from Facua, they point out, should not happen.
Buses? Jordi Castilla, Facua spokesman, explains that Renfe has the obligation to allow the change of ticket or its cancellation for free. Something that is already doing. However, it specifies that the company has to “relocate the person in an alternative environment without any cost.”
From Xataka We have asked Renfe about this possibility and if they are valuing to include it in the next few days but we have not obtained an answer. Nor have those who In social networks they are asking Link Galicia with Zamora by bus since the main roads remains open.
From Facua they emphasize that if the suspend and Renfe service does not offer this possibility, the client has the right to use a public transport means (such as a bus) and claim the money from the company. Not so a private transport, so the airplanes would be discarded. Cancellation expenses could also be claimed, such as a hotel night.
What if I want to travel to or from Zamora? In Xataka We have contacted Renfe’s customer service. From Facua they point out that if we have a ticket with departure in Madrid to a Galician city and cover the journey to Zamora (or we start it in this city to Madrid) we have the right to receive part of the previously paid ticket.
The same has been confirmed to us from the customer service of the railway company but, unlike the change of tickets or its cancellation, it cannot be done by telephone. In this case, you have to perform a online claim by filling out the form which is facilitated on the web or attending the office of the origin or destination station.
Little in advance. Until now, Renfe has preferred to hurry until the last moment the cancellation of the trains. To the point that the confirmation that no train would circulate today in the high -speed line has not reached almost noon. That is causing many users to ask the company through social networks like Twitter what will happen to their tickets.
The answer is repeated in that case: the client will be informed by social networks, mail and SMS. The telephone service and the website are being referred to change or cancel the tickets but in X only reference is being made to the confirmed cancellations and not to the trains that, it is not confirmed, if they will circulate in the next few days.
What if I travel the weekend? In Xataka We have asked Renfe’s customer service if possible change or cancel a ticket for next Friday. They have confirmed that yes, there would be no problem even without the company having not yet confirmed the cancellation.
From Facua they explain that in this, and in any other case, there is no minimum anticipation time with which Renfe or any other company must operate. “It remains in the good or bad faith of the company because if you know that it will be impossible to travel, you should inform you as soon as possible so you can look for alternatives and not have to adapt at the last minute.”
Despite this, we can confirm that by telephone, these returns are being admitted even though there are still no confirmed cancellations beyond today, August 19.
Photo | Ume and Nelso Silva
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