Teruel was scarce from DGT officials. Has solved it with the mother of all webcams

The DGT has made its new Custom Teleenteption Servicea proposal that comes with the aim of serving citizens of rural areas without the need for traffic administrations to be attended in person.

Teruel has been the first municipality to release the service and serve as a pilot test, having attended according to the DGT to more than 1,200 Turolenses since its implementation in 2023.

Everything is born from … the lack of personnel. The Provincial Headquarters of Teruel suffered a serious shortage of personnel, to the point that its citizen service section was about to close. To avoid this, some officials devised an alternative: a system of attention by Videoconference that allow citizens to carry out procedures without having to go to the Headquarters, using a point enabled in their own City Council.

After the success of this plan, the DGT has had a little revolutionary idea, but sensible: to attend by video call and avoid unnecessary displacements may not be so bad idea.

Personalized TeleAntion Service. The first personalized Teleatance point to the citizen of the DGT has been installed in Alcañiz (Teruel). Its operation is simple: citizens can go to the City Council and connect with a traffic official (from any point in Spain) through video call to carry out their procedures, without the need to attend a DGT office in person.

These points will allow citizens to connect with a DGT official by video call, being able to complete any type of application. One of the keys is that it will not be necessary to have electronic certificate, Electronic DNI o Registration in the Cl@VE system. We will only need our DNI, NIE or passport to complete the procedures.

The point of attention is equipped with:

• Double -sided scanner to digitize documents.
• DNI reader with contactless technology.
• Payment terminal to pay fees and efforts.

If the experience in Alcañiz is positive, the DGT plans to extend this service nationwide, thus facilitating access to its services in localities with less resources.

A POOL FOR ADMINISTRATION. The inhabitants of the Rural Teruel now have a new way of carrying out procedures of the DGT from the City Council terminal, without the need to go to the traffic leaders. They are not the only beneficiaries.

DGT itself admits that the implementation of these terminals implies a service model with positive effects in terms of saving and optimization of resources.

Image | DGT

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