The robotaxis did not need a driver, but Waymo has ended up paying delivery drivers to close ajar doors

What until not long ago seemed the exclusive province of science fiction is beginning to become visible on the streets: cars capable of moving from one point to another without a driver. And you don’t need to buy one to live the experience. In some cities around the world, it is enough to order a robotaxi from an application and see how the vehicle arrives to pick you up, identifying you in certain models with your initials on an LED screen located on the roof, as our colleague Javier Lacort confirmed in San Francisco almost two years ago.

Futuristic scene, present problems. In the midst of this transformation of transportation, which aims to offer more safety and comfort, its weak points are also beginning to emerge. We don’t talk about the jams caused by connectivity failures nor of those cars that, for some reason, They start honking their horn at four in the morning. The issue is even more basic: if a user closes the door incorrectly, the vehicle cannot continue operating.

The problem is not driving, it is being able to leave. In the case described by CNBC and TechCrunchare blocked if, at the end of the trip, a passenger leaves a door ajar. Waymo confirmed to both media that this detail prevents the car from resuming travel and completing new routes until someone closes it correctly. This is a basic, almost domestic friction that turns a simple oversight into an operational problem and explains why the company has to resort to human support to return its vehicles to service as soon as possible.

Pay delivery people. The company is testing a system in Atlanta that alerts nearby delivery drivers of applications such as DoorDash when one of their vehicles is left with the door open. The proposal is simple: approach, close it and allow the robotaxi to operate again. The media even cites the case of a driver who was offered $11.25 for that specific task. They also detail a similar order divided between $6.25 for travel and another $5 after verifying the closure.

It is not an isolated case. The Atlanta pilot is not the only example of this specific dependence on human help. Waymo has also turned to users of honka roadside assistance platform, to resolve similar situations in other American cities. In this case, some collaborators received offers of up to $24 to close the door of a stopped robotaxi. More than a local anecdote, these examples draw a clear operational pattern: when the vehicle is immobilized due to a minor detail, the quickest solution is still to send a person.

Automatic doors, on the way. Today Waymo operates with a fleet made up entirely of electric vehicles Jaguar I-PACE adapted for autonomous driving, which still depend on human intervention in situations like this. But the company owned by Google assures that this gap has an expiration date, although without specifying it: it announced that its future robotaxis will have automatic closing. Meanwhile, the present of the autonomous car continues to show that double face: sophistication in driving and human dependence on the simplest details.

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