Saturday, June 7. It is the date on which the normative reform through which the realization of commercial calls from numbers assigned to mobile lines comes into force It is prohibited. The Minister for Digital and Public Transformation advanced in mid -May two amendments to achieve it. From that date, the operators cannot call you from a 6xx number, they will have to do it from an 800 or 900. The question now is what number we can call.
The change. Until now, companies had free way to Call you from phone numbers with prefix 6 or 7the same ones that have any individual on your mobile phone. It was a tactic that prevented the user from recognizing a first glance whether or not they were calling him from an advertising department, and one with which the Government will end immediately.
From June 7, any call for commercial purposes must be made from a number with prefix 800 or 900. It will be the way we will have the Spaniards to recognize when they are calling us for advertising purposes. Additional to this measure, companies They can’t call you from foreign numbersnor formalize the closure of a contract by phone.
The reactions. Digi, one of the operators that grows the most in Spain and aspires to occupy the national top 3 in the short term, It has been the first to move file. Until now, the company could contact the number 642 642 642 and 1200. With the new change, the new customer service is 919 120 120.
All calls received from customer service will be from that 900, a practice that the rest of the operators will have to follow immediately to comply with the new regulation. At the moment, giants like Vodafone
Where will you have to call you. As a consumer, when calling, change will affect you in cases where the company completely eliminates the number 600 for customer service. The law forces them to call you from 900, but does not prohibit that you call a 600. It will be necessary to inform themselves on the website of each of the companies to know how the changes have applied.
Companies are obliged to replace this prefix for a 900 or 800 for their outgoing calls, but Digi has shown that “The easy number” (1200, 1004, 1444) which we always call will remain alive. It is a logical movement, since the legislation does not modify the numbers to those we call Consumers only affect numbers From those who call us.
The problem. Although the government wants to reduce the impact of the so -called spam in Spain, the underlying problem remains alive: The consent. Even if you are in the Robinson list, you may receive calls from companies that you think you have not given permission. Sometimes, we have been able to give consent without even knowing it (having formalized a contract, giving a “yes” during a call, etc.).
The foundations of “Legitimate interest” They are also diffuse. If the company calls to improve our service and offer discounts, It can be considered as a desired communication.
Image | Digi
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