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During a trip, unforeseen events may arise. That is something relatively common, assumed and that must internalize anyone who considers making the bags to spend a few days away from home. Much less frequent is what happened to Patrick, a traveler who recently encountered a bill of More than 400 dollars When he returned his rental car at the Hertz branch of the International Airport Hartsfield-Jackson from Atlanta, in the US.
The reason: A system with AI He analyzed the vehicle thoroughly and in just a few seconds he discovered that he had a scratch of several centimeters on a rear wheel.
The story He has revealed it The Drive And more than one tourist who considers renting a car this vacation is probably removed. At least around Atlanta, in the US. Patrick recently, a client of Thriftya vehicle rental company linked to the international chain Hertz, found a surprise when he wanted to return the vehicle that had leased.
Betrayed by algorithms
The man did the usual one: he went to the company’s branch, delivered the vehicle (from the Volkswagen brand) and gave the procedure per setback. After a few minutes, however they told him that he had to pay a whopping $ 440. The reason? The company had identified a friction on the rear wheel on the driver’s side, a 2.5 cm scrape whose arrangement had to pay. Not just that. The company also broken down to him how he had calculated those $ 440.
Of that amount almost half would be dedicated to repair. The rest corresponded to a series of expenses that made Patrick crawl the eyebrow. According to the company$ 125 responded to processing and 65 to administrative expenses.
The man also found that the invoice came through a web application that contributed the damage test and allowed him to enjoy A small discountor as long as he paid at the same time. According to collect The Driveif it accepted the conditions and disbursed the money in 48 hours the company offered a bonus of 52 dollars. In case something else was delayed, but did not miss more than a week would be 32.5.
The man chose not to pay. Moreover, when a few days ago He spoke with The Drive He had not yet paid the amount that the company claims for the wheel scrape. “Save 30 dollars to accept responsibility is not worth it,” says the driver, who after meeting the invoice first resorted to the Chatbot from Hertz (without too successful) and then sent an email to the company.
So far the story is curious, but what makes the case of Patrick exceptional and has caught the media attention from other countries It is how the company detected the damage on the rear wheel of its Volkswagen. The merit was not of any operator or worker of the Branch of Atlanta International Airport especially diligent when examining the cars. No. The failure in the wheel was located by a New scanning system of cars that is based on AI.
In April Hertz announced An alliance with Uveye, a firm specialized in the inspection of vehicles with AI, precisely to apply its technology in the US. “The camera systems with the Uveye and the algorithms of Machine Learning They allow automated inspections in real time of the body, the crystals, tires and low “, He claims Hertzwhich emphasizes that the new technology allows you to detect failures “with unprecedented speed and precision.”
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Already then The company advanced That the system would be released in Hartsfield-Jackson, although its objective is to expand it in not much time to the main US airfields. The company also claims that by “complementing” traditional exams with Uveye technology, it can guarantee its customers “more efficient and transparent reviews”, the latter nuance that He stressed These days a The Drive. The app that informed Patrick in fact included A photo of the scrape and another of the same part of the car just when he rented.
The service, yes, does not seem free to leave. Hertz He explained That the so -called processing rate, which at least in the case of Patrick represents a sensitive part of the invoice, corresponds to “the cost of detecting and estimating damage during rent.” As for the administrative rate that includes the invoice, “it covers part of the costs incurred by Hertz by processing the claim.”
Images | Uveye
Via | Motorpasion
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It was originally posted in
Xataka
by
Carlos Prego
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