On April 2, we experienced a historic event for humanity: the mission Artemis II It successfully took off towards the moon after more than 50 years without orbiting near the Earth’s satellite. Although the takeoff was a success, the path to get here was not without problems: it already had to delay the first date launch and also the second.
Even on the official day there were problems. In the previous hours it was necessary check an anomaly in a temperature sensor of a battery abort system and also appeared another incident in the flight termination system (the safety mechanism that makes it possible to destroy the rocket if it deviates from its trajectory and becomes a threat). When the Orion spacecraft was flying almost 150,000 kilometers from Earth according to FortuneCommander Reid Wiseman encountered a mundane problem faced by any mortal with a computer and Microsoft email: an Outlook crash.
The incident. The launch of Artemis II could be followed live and in that live, approximately 13 hours and 15 minutes after the broadcast began there is a fragment where the problem appears: “I see that I have two Microsoft Outlook accounts, and neither one works. If you could connect remotely and check Optimus and those two Outlook accounts, that would be great.”
At first, Wiseman had issues related to the Optimus software, but then he pointed out a more trivial concern: There were two instances of Outlook running on his personal computing device. As a curiosity, the live stream to follow the takeoff still available on YouTube.
Why it is important. The Artemis II mission is historic and the stream has left for posterity its first hours of flight and this anecdote that constitutes what is probably the first Microsoft technical support ticket generated from space. Beyond the joke, the episode shows that today’s space exploration and its cutting-edge technology coexist with commercial productivity software and its common failures. When an agency standardizes its entire infrastructure on a single technological ecosystem, the problems of that ecosystem also become problems of the mission.
Tap to go to the post
There is a support ticket from the Moon. As with any standard corporate ticket, the user first reported the incident, the technical team took over remotely, and finally closed the case. Houston accepted the request for remote access to the commander’s device, identified in records as PCD 1, and about an hour later, Outlook was back up and running. After 14 hours and 20 minutes of broadcast, someone from mission control communication said: “We managed to open Outlook. It will appear as “offline”, as expected”, as pick up Tom’s Hardware.
Why they use Outlook in space. That there is Microsoft software on board is not something casual or improvised: Microsoft is a strategic partner of NASA that provides everything from productivity software to cloud data infrastructure and artificial intelligence (NASA Earth Copilot), hardware and mixed reality and Minburn Technology Group is your partner for software support and maintenance.
In fact and according to NASAthe personal devices of the astronauts on the Orion spacecraft are Microsoft Surface Pro and the software they run is Commercial Off-The-Shelf, That is, standard commercial software for everyday tasks like talking to your family or managing your photos and videos. Another thing is the spacecraft and main flight systems: these are powered by specialized radiation-resistant hardware and specialized software with rigorous maintenance.
The bathroom was also broken. The Outlook failure was not the only technical problem in the first hours of the flight, as can be seen in the broadcast. About two hours after launch, a malfunction light came on in the ship’s waste management system: the urine extractor fan had jammed. This component is responsible for sucking urine into a collector, avoiding the uncomfortable and unhygienic effects of microgravity. NASA confirmed shortly after the toilet problem had been solved.
In Xataka | The Artemis II astronauts will carry out experiments in what will be their own study models
GIPHY App Key not set. Please check settings