Saturday is a good day to have your internet cut off. At first you don’t notice, because you’re at home and you don’t use the computer (as much). But you end up finding out, and that’s what happened to me when I realized that I was without my O2 fiber connection, againfor the underground works from the A-5, again. Two days later I’m still the same, like many residents of the area, and this is becoming a small (but bearable) headache.
The cuts are back. These works have already caused cuts in the past. They did it in July, August and November of 2025, and also in January 2026. Each time the affected areas and operators have occurred, they have varied, but for example on social networks there is data that indicate that this time the cut has been important and has affected to Movistar/O2 clients,Orange, VodafoneJazztel or Digi.
Meanwhile, unlimited data. Spotting the problem on Saturday morning, I called my operator, O2, to find out what was happening. They confirmed to me that it was a fiber optic cable cut due to the works on the A-5, and they explained to me that they hoped to resolve the problem as soon as possible. And as in the previous outage, they told me that during this period I was offered unlimited mobile data on all the lines associated with my contract. It is something that operators usually offer in these cases and that certainly makes the problem mitigate… although it does not disappear.
He tethering saves (quite a lot) the papers. Since then I have been using my computer with mobile data: I have shared the connection on my smartphone through tetheringwhich allows me to work normally and at decent speeds without problems. This weekend I have also used this connection, sharing it with the Chromecast on my TV to watch a series or movie without problems.
Paying as before. Businesses in the area have also been affected by these service cuts, and the example is a supermarket near my house where this weekend there was no option to pay with a mobile phone. The POS did not accept contactless payments and you had to pay either in cash or with a physical debit/credit card, inserting it into the POS slot.
Better to be proactive. Users have few options here beyond calling the operator to find out what happened and to have them activate that unlimited data if they had not already done so. Here it is advisable to be proactive and call because at least in my case until I called they did not activate those unlimited “bonuses”, and it makes sense: the operators may not know which users exactly are affected. If we want to have this option we will have to call and probably wait a few minutes until an agent answers us, something that may take time because these breakdowns affect many people. In my personal case the wait was about 5 or 6 minutes this time.
It’s time to wait. As is often the case on these occasions, there is no clear estimate of when the problem can be resolved. In January the disconnection lasted approximately two days, and this time the outage is already on its way to lasting up to three days or more. Neither the operators nor the Community of Madrid offer much information in this regard, and in most cases the only thing that users can do is be patient.
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