How does this number of questions about housing work and what is it for?

Let’s tell you What is telephone 047 and how does it work?. This is a toll-free government telephone number to make inquiries related to housing, and it comes into force from February 2026.

With this number, the Government tries to offer citizens a reliable and truthful way to resolve any doubts they may have about housing, but also advice regarding possible conflicts. Let’s explain everything to you.

How telephone 047 works

The telephone number 047 is intended to access accurate information related to housing. Come on, if you have any questions related to legal or technical aspects of the home, you can call and ask about your rights and obligations.

In this number you can make inquiries about topics such as rentals, sales or problems of coexistence with neighbors. You may also ask about urban leases, horizontal property, eviction procedures, prevention mechanisms, social housing and situations of vulnerability or legal protection of tenants.

This phone also offers legal advice and support against market abuses. If you believe that your rights are being violated, you can call for help.

For this legal part, the Ministry has the collaboration of the General Council of Lawyers of Spain (CGAE), which brings together 83 professional associations promoting arbitration and mediation methods. The idea is that mediation can be done to avoid going to court unnecessarily when there are conflicts.

There are three levels when answering calls. The first level of attention is for basic consultations on the first call, those that are about general issues regarding rights and obligations regarding rental, property and cohabitation. It is expected that the first level can resolve between 90 and 95% of calls.

There will also be a level for more specific and less general questions, such as those about specific cases or specialized areas. And there will also be a level to help with legal support or legal advice related to conflicts regarding housing. This advice and advice will be extrajudicial, meaning it will not be helped if the conflict is already judicialized.

This number will be available to all Spanish users, regardless of the telecommunications company we have contracted. We will simply have to dial 047 without any type of prefix or anything else, and you will be put in contact with the helpline.

Initially this service will have 25 people of different profiles and levelswho are the ones who will answer the calls. Among them there will be lawyers and personnel with specific training in housing matters.