Where you see something as unremarkable as an appointment with the SEPE, there are those who see something quite different: easy money. A juicy business that is cooked between networks, chats and platforms on-line of advertisements and that skirts the law to reach clients desperate to deal with the State. Its dynamics are very simple: managers appointments take advantage of the weaknesses of public administrations and their reservation systems to monopolize (free) appointments and then sell them.
What do you urgently need to be attended to at the SEPE to process the unemployment benefit but there is no way to reserve an appointment on the official website? Do you need a procedure in Immigration? No problem. Pay and have an appointment tomorrow.
five seconds. That’s how long it takes to find advertisements of people who offer to find and book appointments to carry out procedures at the SEPE. All (of course) in exchange for a payment that can range from 10 to 30 or even 100 euros.
Your business it’s not entirely newjust as it is not the situation which they take advantage of: a cocktail of factors in which the staff cuts in the administration, failures in computer systems and the mischief of people willing to get rich by flouting the law and marketing a public service: prior appointments for citizens who need to make urgent arrangements, such as requesting unemployment benefits or presenting documents at the Immigration Office.
“There were no appointments”. A few days ago elDiario.es published an article which gives an idea of to what extent this has become chronic. illegal marketing of SEPE appointments, at least in part of Spain. The newspaper recounts the case of a 35-year-old woman, Sofía, who after losing her job did the most logical thing: go on the Public Employment Service website to request unemployment benefits.
No luck. He did not find available appointments to go to the agency’s offices. Neither in Lleida (its province) nor in nearby areas. He tried it the next day with identical results. And on the other, and again on the fourth, fifth, sixth and seventh day. Always without success. In total, he spent ten days in front of the computer, pressing the F5 key every so often in the hope of finding a free space.
“It’s an abuse”. “I would have been willing to drive hours if necessary. But there was nothing at all,” confesses desperately Sofía, who saw how the deadline was consumed 15 business days that was available to request unemployment without losing benefit time. In the end she managed to get treated, but not thanks to a stroke of luck. She got the appointment through a friend’s contact, a stranger who, in exchange for 45 euros, scheduled an appointment for her in 48 hours.
Maybe 45 euros seems like a lot of money for a free public service, but she herself recognizes There are those who charge up to 99 euros. “It’s an abuse.”
How is it possible? For several factors. To start with the tensions in the administration. a few months ago The Country denounced the difficulties that citizens in Spain are having in getting appointments in the offices of the old INEM, especially those distributed along the Mediterranean coast, the islands and Madrid and Barcelona, a phenomenon that is explained by the thinning of the workforce, the workload and failures of those they have already warned the unions.
“Between 2022 and 2024 we have had 1,412 retirements. In 2025 we have lost 725 people,” laments in elDiario.es Manuel Galdeano, from the CSIF. From UGT they recognize that a service that should be provided by 12,000 personnel must be content with 7,300, which in their opinion translates into a work overload for the SEPE staff, but also a decrease in service to citizens.
Taking advantage of the system. The other key that explains the ease with which people like the one who helped Sofía get appointments when the SEPE seems collapsed must be sought in the bowels of the system. Those who market with shifts They have their “tricks”such as bots and resources that allow them to automate searches and collect dozens of appointments daily. Then they just have to advertise their services on networks and chats and wait for vulnerable citizens to knock on their door.
When that happens and they ‘hunt’ a desperate user, the managers appointments only have to cancel one of the many reservations they have made and request that space again, in seconds, with the personal data (name and surname, ID, postal code…) that the client has previously provided them. In exchange they charge 10, 20, 30, 40 or more euros via Bizum. In some cases almost 100 are required.
Easy, simple… Ethical? Communication is online and clients are recruited through call centers, WhatsApp groups, social networks and advertising websites. In some case the managers dating sites advertise as companies and, assures elDiariothere are those who even try to appear more authoritative by using images of professional organizations without any permission. Their business relies mainly on the anxiety of users who need to contact the administration.
Also in ignorance. The SEPE website allows, for example, to carry out a pre-application unemployment benefit that prevents users from losing days of unemployment even if it takes more than two weeks to get an in-person appointment.
Is it something new? No. And perhaps that is the most curious thing. A quick search in the newspaper archive arrives to verify that the marketing with prior appointments with the administration It is not a new practice. In fact in 2020 the SEPE has already denounced before the Provincial Prosecutor’s Office of Barcelona the resale of appointments to resolve procedures in its offices, a practice that USO had warned about shortly before.
Nor is it something that exclusively affects Employment. The same illicit business affects immigration services, a practice reported by officials and that has even led to police operations with dozens of arrested. In the case of the SEPE, Labor assures that it has been acting “in a decisive manner” in response to the complaints, although it recognizes that dating marketing is still detected in “a handful of provinces”. A complaint was recently filed in Barcelona.
Images | SEPE, Clint Patterson (Unsplash) and Rivas Vaciamadrid City Council
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