How to claim the money from your Renfe, Ouigo or Iryo bills if there are delays and cancellations, and how much corresponds to you in each case

We will explain what are the conditions for Ask for money returns on your trains late. In both Renfe and Ouigo or Iro, there are compensation policies for when trains have quite long delays, although the amounts to be returned depend on each company.

In most cases the 100% of your ticket with delays greater than 90 minutesalthough we are going to specify the rules of each company. The money that is returned to you depends on how late your train reaches the destination.

In addition to what we are going to tell you, you should know that the legislation points out that companies have to offer you a path of the path in the 100 minutes following the planned exit of the delayed train. If not, you can go on your own to another train, coach or bus supplier, and the company responsible for the delay has to reimburse the “necessary, adequate and reasonable derivative costs.”

Claim your Renfe tickets

Renfe has a punctual commitment for which he commits return 100% of the ticket with delays of more than 90 minutes. This standard applies to all its high -speed and long distance trains, including AVE, Avlo, Alvia, Euromed or Interity. And if the delay is 60 to 90 minutes, then 50%is returned.

In the case of medium distance trains25% of the cost of the ticket is returned to exceed 15 minutes of delay, and 50% when it exceeds 30 minutes. In these trains you will return 100% of your ticket if the delay exceeds 60 minutes. You can request compensation after 24 hours From the arrival of the train, with a maximum of 3 months to request it.

Claim your ouigo tickets

Ouigo offers An alternative transport In the event that a cancellation is suffered, and gives you a 30 -day AMRGEN to change the ticket for free and without any cost. Come on, if you cancel a train you can buy the ticket for another of ouigo, and if you buy it is more expensive you will not have to pay the difference.

It is also offered A reimbursement for cancellationthat you can be returned to the card you used to buy it or in the form of a voucher. As for the amounts, 100% is returned if the delay exceeds 90 minutesand 50% from 60 minutes.

The best thing is that the ouigo itself will send you an email if there are delaysexplaining the steps to follow. You can also access the information in the section My reservations of its website within one month.

Claim your Iro Bullets

Iro will return you 100% of the bill with delays greater than 90 minutesand 50% from 60 minutes. The reimbursement request will be able to do it through its website, its mobile app or in the train stations themselves.

In the event that the trip is not made, when the cancellation is done in the 48h prior to the start of the Iroo trip you have to provide you with ortho train or means of transport to your choice, under conditions equivalent to that of your money, or simply return the cost of the ticket. If the cancellation is in the previous 4 hours, you will also be entitled to compensation of twice the amount of the ticket.

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