Congress will force Renfe to return the money for delays of 15 minutes. Renfe’s response: we’ll see
Last year, Renfe expanded the strict criteria for returning money to its customers in case of delay. The measure came with controversy since these criteria had been applied since 1992 when the first AVE was launched. Almost 25 years later, the company relaxed these criteria to the point that two million passengers lost their money … Read more