Hertz hired an AI company so that his clients felt safe by returning cars. Are more insecure than ever

“I only have one problem, I am too perfectionist.”

No, if you have thought about saying this in your next job interview, I would say you park the idea aside. And I would say that it is not the best idea if you want the work to move forward efficiently. It can be very effective but very little efficient.

If you have doubts, ask Hertz.

What happened? Hertz is one of the large rental cars companies. In his search to clarify the possible conflicts with customers about whether or not that scrape was before taking the car keys, the company associated with Uveye in April and since then it has been deploying verifier tunnels in the airports that analyze the state of the car.

In its statementHertz pointed out that “AI -driven camera systems and Uveye automatic learning algorithms allow automated inspections in real time of the body, glass or tires.” The ultimate goal is to give “greater precision to our maintenance process, so that we can focus on our vehicles being ready when and where our customers want them.”

Too much precision. And what if they have achieved precision. As soon as a few months have passed before the company has to face its first controversy. At the International Airport Hartsfield-Jackson From Atlanta, in the US, the system has already been mounted and one of the clients already knows what it is to face the scrutiny of the AI.

Patrick, a client who had rented a Hertz car, found a $ 440 sanction by the company. This alleges that the customer marked the car with a scratch of 2.5 centimeters. With the contract signed by Patrick, the company defends that the driver must pay almost half of that amount for the repair of the car and, in addition, pay $ 125 for the processing and another $ 65 to administrative expenses. This reached the sum of more than 400 dollars.

Nail clients. The client, they explain in The Drivehe refused to pay for the damage after seeing the images provided by the company that, through an application they advanced that, as if it were the soon payment of a fine of the DGT, he would receive a bonus of 50 euros.

But Patrick’s case is not the only one. Carscoop He explains that more than one client has had problems with the artificial intelligence system that Hertz’s cars is reviewing. The problem, they say, is that the system is failing on some occasions, either ignoring friction in cars or by giving bodies that do not have any damage.

There is nothing. This last medium echoes a client who has told his Reddit experience (Akkasca of user name). There he presented his case. Before leaving the car at Houston airport, Texas, she checked that everything was in order. The tunnel passed without novelty but when he already set up to the terminal, a notification came to the mobile phone that there was a body damage.

Strange, he went to the car again and found that the detail shown by the AI should only be a reflection. He decided to record a video and, subsequently, present it as proof to Hertz. However, he says, the rent is washed and says that she has to talk to those responsible for the company of AI who, in turn, have dismissed the video in which nothing is seen.

This is not. Chaos has also been followed by New York Post. The media indicates that among the few solutions that are there is, obviously, not to rent a Hertz car where they have implemented the tunnels with AI. The problem: at the end of the year they hope to have 100 operating tunnels distributed throughout the United States.

The problem would be such if it were not for the small detail that the AI is not only being extremely careful on some occasions or making errors for the incident light in the body. As if that were not enough, there are friction that does not contemplate and, therefore, the next client runs the risk of being accused of touching a car that was already damaged.

The solution should be to record a video in which the status of the car is shown before getting on it but we have already seen that in case of error Hertz’s clients are not obtaining the best response from the company. In fact, The New York Times It tells the story of a client who was sanctioned by the AI with more than $ 100 dollars despite the fact that a Hertz employee had verified that the car had been delivered correctly.

Photo | Uveye

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