There is a silent war in offices around the world over the focus on AI adoption at work. It has no declared sides or visible battles, but its devastating effects already have a price: a scandalously high one.
We are not talking about employees who lose their jobs because an AI does its jobwe talk about an intergenerational war that has been declared between the baby boom generation and generation Z due to the discrepancy of use of this technology. The damage it is causing that confrontation It is not nonsense: almost one working day lost per week for each employee, in addition to projects that do not progress and burnt-out workers who, instead of looking for solutions, are looking for a new job.
A very very expensive war. A published study by Salesloft and the consulting firm Workplace Intelligence based on surveys of 2,000 employees, puts figures on the intergenerational battle for the implementation of AI and other technologies that is being experienced in some US companies: 56,000 million dollars a year in terms of lost productivity due to conflict between generations.
These losses are not due to misuse or ignorance of technology or lack of employee performance, but because boomers and Gen Z have communication problems and have different expectations about balance between work and personal life.
A day’s work wasted for not understanding each other. That conflict between employees more veterans and those who have just joined, translates into a combined loss of 5.3 hours per week of lost productivity for each employee.
Steve Cox, CEO of Salesloft, explained the phenomenon in his report: “The $56 billion productivity loss is just the visible cost. When AI adoption is fragmented, the damage multiplies and leads to missed forecasts, slower execution, and higher turnover quarter after quarter. At that point, generational conflict is not a culture problem; it is a balance problem.”
They prefer to talk to a bot. A relevant fact from the study indicates that 39% of Generation Z respondents say they prefer to be directed by an AI than by a boomer, while 25% of boomers prefer to work with an AI than with a fellow Gen Z. That’s how heated the mood is.
The tensions do not remain only in the environment, this intergenerational friction is causing 28% of Generation Z workers to acknowledge that they are looking for another job so they don’t have to work with boomers. Similarly, 19% of boomers say they are considering early retirementpartly because he can’t stand his younger colleagues anymore.
AI, gasoline or solution? Although many of them have indicated that they prefer to have a bot as a boss rather than someone from the “rival” generation, artificial intelligence is aggravating the situation instead of softening it. The problem is that 64% of employees admit that they are not even using the AI tools they already have available well.
The study reveals that 60% of boomers surveyed believe the way Gen Z uses technology is hurting customer relationships. Young people, on the other hand, respond in the same tone: 64% think that boomers’ resistance to adopting new tools is slowing down innovation, and 63% say that this attitude is costing them many sales.
However, there is room for optimism because both generations agree in some aspects. 86% of respondents believe that AI could improve knowledge sharing between generations, 80% that it could reduce the experience gap, and 79% of participants believe that it could improve communication between teams of different ages.
The clash is not just about AI: it is about values. Beyond the tools and the adoption of technology, the underlying problem is values at work. 71% of Gen Z respondents believe boomers value plus the hours in the chair than the results obtained, and 56% point them out as those responsible for the toxic environment that exists in many companies.
On the other hand, 64% of more veteran employees believe that Gen Z puts your personal life ahead of the job needs. The assessment of these employees is correct and confirms it a study on job preferences among generation Z prepared by the consulting firm Robert Walters. 52% of the young people interviewed stated that avoided promotions to not take on more responsibilities that were not going to translate into economic benefits or a great evolution in their work career, but rather into more stress and loss of work. time for your personal life.
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