At El Consultorio de Xataka Xtra we answer you

In the almost twenty years that I have been dedicating myself to technology journalism, the world has changed a lot, but there is something that has remained the same: we all have questions.

Whenever a brand launches a new smartphone, anyone looking to renew their phone wants to know if it is a good buy or how one of its star features works. It happens with any type of product, even when you’ve just brand new it: how do I get the most out of it? Am I using it correctly? Is it normal that it works like this or has it turned out to be defective?

At Xataka we have been covering events for more than two decades, doing interviews, reviews, comparing products with others, and specializing in technology and all the intersections that exist to understand it. That’s why when someone asks us what phone I should buy, what electric car I might be interested in, or how I can make AI do something for me, we usually have a pretty clear answer.

And all that knowledge is what we want to share in a much more direct way with you. From you to you.

welcome to The Office of Xataka Xtra.

What is the Xataka Xtra Office

You send us a question and we answer you. No chatbots, no generic answers or AI hallucinations. One of us will respond to you personally and understanding your specific case.

If you have a question about a mobile phone, the person who has tested it or who knows the most about that mobile phone within the Xataka team will answer. The same applies to any other technological product, be it hardware or software, and other topics in which we are also specialists, such as science, energy or productivity, to name a few.

In other words: The Office is a direct route between us so that we can help you with any questions you may have about technology, science and innovation. It can be useful for:

• Purchasing decisions. Whether it’s a cell phone, a laptop, a car or even a washing machine, we can help you choose your next technological product. Always with the experience we have and what we know about the sector.
• Technical advice. Not only with products and their operation. Imagine that a law changes, that you want more information about a space launch, or that one company has bought another and you want to understand how it could affect you.
• Specific queries. There are as many questions as there are use cases, and for that it is necessary to have specialized knowledge, to have tried a product or even to have faced that doubt ourselves.

How to send a question to El Consultorio?

Once you are part of Xataka Xtrait’s very easy: you can write to us by email at xtra@xataka.com or ask us our Discord. From that moment on, the best person who can answer you from Xataka will ensure that your question is resolved. We will always assign the person who knows the most about that topic.

Please note that if you write to us during a weekend or holiday, it will take us a little longer to respond because we also stop to rest. We ask for your patience in these cases.

What we can’t help you with at El Consultorio

• We are not technical support. If your device has broken, you have warranty problems, or you need an advanced configuration, the manufacturers and stores where you purchased it are the ones who can help you.
• We do not make investment recommendations. We tell you trends and the context of what is happening in the technological world, but the decisions about your money are yours alone.
• We don’t have answers for everything. We are not the oracle. There are many products that we surely have not tried or that are outside our specialty and, therefore, about which we do not know enough. If this is the case, we will notify you and try to guide you in the best way we know how.

There will be no question about El Consultorio that we do not answer, but we cannot promise a specific response time either. Many times we are on press trips, sometimes we get sick or, simply, everyday life is intense. In those cases, we prefer to take a little longer to respond, but we want to be able to dedicate the time to do it right.

Every week we will give examples

At El Consultorio what we want is to help, so every week we will select one of the questions you have asked us and we will publish an article with our answer here on Xataka. Maybe it will help other people, even if they are not part of Xataka Xtra, and that motivates us a lot.

Do you dare? You can join now Xataka Xtra.