You’re so calm in your seat, and suddenly, you start to hear something nearby. It’s a TikTok video or a WhatsApp voice message that someone is playing at full volume. Because? Who knows. Maybe because that person wants everyone to enjoy that audio. Or maybe because he just doesn’t care. This habit of using your cell phone on speakerphone even when there are people around and you can be annoying is spreading like wildfire, but United Airlines has said enough is enough.
If you want to use your cell phone, put on headphones. Until now it was a simple rule of elementary education, but at United Airlines they have turned it into a legal clause with drastic consequences. The American airline has updated their terms of service to make it clear that the use of headphones with a mobile phone, tablet or laptop in the cabin is no longer an option, but a safety requirement.
Either you use them, or we kick you off the plane. The measure is not a suggestion from the company, but rather a novelty in its terms, according to which United Airlines reserves the right to deny transportation of a passenger, to expel them from the plane and even to permanently ban any passenger who refuses to use headphones while consuming audio or multimedia content. Now generating annoying noises is placed on the same level as serious infractions such as tobacco consumption.
More and more connected in flight. United confirmed that update to its terms in a email to USA Todayand added that the inclusion of Wi-Fi connectivity on its flights already recommended the use of headphones. Now being connected to the internet on flights is more common, which means that passengers can consume content on streaming platforms or social networks, or use messaging apps normally.
The key: Starlink. But now they are also beginning to offer additional connectivity through the Starlink satellite network. The more bandwidth, the greater the risk that the plane cabin will become chaos with WhatsApp audio or YouTube videos at full volume that can disturb the rest of the passengers. In fact, they explain in United: “With the expansion of Starlink, it seemed like a good time to make it even clearer by adding it to the transportation contract.”
Legal support. On CBS Travel expert Scott Keyes indicated that he was not aware of other airlines having adopted this rule, but he saw it as reasonable. The update is specifically included under the “Security” section of your contract of carriage. By categorizing it this way, the company obtains solid legal support to act if this problem arises.
Shapes matter. The rise of mobility and social networks has meant that little by little we have seen how in many spaces people use their mobile phones with speakers without worrying about whether or not they are disturbing other people around them. That’s common on public transportation like trains, subways and buses, and United Airlines’ move could set an interesting precedent for re-educating users and reminding them that, as Keyes says, “This is in line with the way the vast majority of travelers behave and the way they would like others to behave.”
If you don’t have helmets, they give you some. At United Airlines they understand that some users may not have their own headphones, and in those cases they offer a simple solution: offer free ones that, although of low quality, will at least avoid inconvenience to the rest of the passengers and allow the affected person to comply with the regulations. We will see, of course, what types of headphones they provide, because nowadays mobile phones rarely include 3.5 mm connectors.
No video calls. At United they already had rules in this regard: in their terms of use as well make it clear that it is prohibited for passengers to make video calls after the cabin doors are closed. With Starlink, these types of calls via WhatsApp or FaceTime, for example, are technically possible, but United prefers to “protect the silence.”
Noise as a logistical challenge. This movement, we insist, could mark a before and after for the rest of the air transport industry, and perhaps also for other means of transport. Airlines know that entertainment screens can end up losing a lot of meaning if users can have an internet connection on their devices. That becomes quite a challenge, which makes a regulation so that we don’t bother each other seems reasonable.
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